Senior Account Manager
Location : Pretoria
DoubleShift is a strategic brand and communications agency that partners with challenger fintechs, banks, insurers, and complex enterprises who need clear thinking, powerful brands, and strategies that perform.
We are looking for a rockstar Senior Account Manager to build and maintain long-term, trusting relationships with our customers. The account manager’s role is to oversee a portfolio of assigned clients, develop new business from existing ones, and actively seek new sales opportunities. As a senior account manager at DS, you’ll empower our business and our clients by managing projects, expectations, and budgets—ensuring that clients remain satisfied, excited, and inspired by the work they receive from us.
Responsibilities
- Serve as the lead point of contact for all customer account management matters.
- Build and maintain strong, long‑lasting client relationships.
- Negotiate contracts and close agreements to maximize profits.
- Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
- Ensure the timely and successful delivery of our work according to customer needs and objectives.
- Clearly communicate the progress of monthly / quarterly initiatives to internal and external stakeholders.
- Develop new business with existing clients and / or identify areas of improvement to meet sales quotas.
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).
- Prepare briefs for the studio, as well as reports on account statuses.
- Collaborate with client services team to identify and grow opportunities within territory.
- Assist with challenging client requests or issue escalations as needed.
Requirements and Skills
Proven work experience as an account manager, key account manager, sales account manager, junior account manager, account executive or relevant role.Experience in fintech, financial services, or other complex B2B categories is strongly preferred.Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C‑level.Clear and confident communicator in person, online or on the phone.Solid experience with project management / CRM software (e.g. HubSpot, Monday.com) and Google Docs (particularly Slides / PowerPoint or equivalent).Experience delivering client‑focused solutions to customer needs.Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.Excellent listening, negotiation, and presentation abilities.Strong verbal and written communication skills.BA / BSc degree in business administration, Sales, or a relevant field.Why Some People Really Like Us
DS is a specialist fintech and financial services brand agency—ambitious and scaling internationally. We’ve built trust with challenger fintechs and large institutions alike, and we’re hungry to keep growing.At DS, you have a say. You’re not just here to fill a seat—you’re part of shaping the future of how financial brands look, sound, and scale. There’s meaningful room to grow if you’re up for it.We operate on a flexi‑hour, hybrid model. Core hours are 09 : 00–14 : 30. We are a remote‑first team with optional office space, valuing outcomes over timesheets.You’ll work directly with high‑performance fintechs, banks, insurers, and payments players—the kind of clients who push us to deliver globally competitive work.We are a tight‑knit team of strategists, creatives, and operators who back each other, solve hard problems, and celebrate wins.Why Some Folks Might Not Be Excited About Us
We are still small and fast‑growing—meaning you’ll feel the pressure and see the gaps. Building this agency takes enthusiasm, resilience, and a genuine passion for what you’re doing.We move quickly. Priorities and projects can shift overnight, and you need to thrive in that pace.Everyone here is mission‑driven. We care deeply about building trust for our clients and doing work that matters. If you’re looking to coast or hide, this isn’t the place.The bar is high. Our clients are fintechs competing on global stages. That means your thinking, communication, and delivery need to be sharp.Application
Send us your CV, a letter of motivation, and some references from previous working experiences to
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