Control Room Operator (Tier 1)Dante Personnel • Northern Suburbs, South Africa

Control Room Operator (Tier 1)

Dante Personnel • Northern Suburbs, South Africa

5 days ago

Job description

Minimum requirements :

1+ years of experience in a Control Room, IT Helpdesk, or Technical Support role
Zabbix Certified Specialist (For system monitoring). Or (Equivalent Monitoring Tools)
CompTIA A+ (Technical support fundamentals). Or (Equivalent IT Support Certifications)
Strong knowledge of incident monitoring, system troubleshooting, and report logging
Familiarity with IT infrastructure, network basics, and ticketing systems
Proficiency in using control room monitoring tools and Microsoft Office

Key responsibilities :

Real-time System Monitoring & Incident Response

Monitor network systems, weighbridges, security systems, and IT infrastructure

Identify and escalate issues related to connectivity, software failures, and operational disruptions

Proactively detect and log site failures, network downtimes, or security alerts

Respond to critical alarms and system events with urgency and accuracy

Technical Support & Troubleshooting

Act as first-line support for operational and IT-related issues

Troubleshoot basic hardware, software, and network connectivity problems

Provide remote assistance to on-site teams when required

Escalate unresolved technical issues to Tier 2 Support

Incident Logging & Reporting

Log all incidents, requests, and system anomalies

Maintain shift reports, weighbridge logs, and hourly monitoring records

Escalation of critical issues based on SLA guidelines

Assist in data validation, report accuracy, and process improvement initiatives

Communication & Coordination

Serve as the communication hub between Tier 1, Tier 2, and on-site teams

Conduct structured shift handovers to ensure operational continuity

Coordinate with security personnel, network engineers, and IT teams as needed

Compliance & Standard Operating Procedures (SOPs)

Ensure strict adherence to security protocols and operational SOPs

Maintain confidentiality of sensitive site and network information

Consultant : Thandi Speelman - Dante Personnel Johannesburg

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Control Room Operator • Northern Suburbs, South Africa

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