Workshop Manager

Purpose of the JobMaximising service, sales and profitability by obtaining maximum productivity, efficiency and customer satisfaction.Key ResponsibilitiesStaff ManagementManage staff time and attendance, productivity, and efficiencySupervise and coach staff to provide a customer-focused environmentEnsure that staff adhere to the dress code and PPE requirementsIdentify training and staff development needsConduct staff performance management reviews / appraisals as requiredConduct frequent staff meetings and feedback sessionsWorkshop Operations, Capacity Planning and Work in Progress (WIP)Conduct daily WIP planningMonitor and manage workshop productivity and efficiencyInteract daily with the Service Advisors and Parts department to ensure parts availability for scheduled servicesEnsure all vehicles are serviced in line with OE service schedules and OE requirementsEnsure that workshop operations run smoothly and that workshop resources are optimally utilisedCustomer Service LevelsEnsure internal and external customers are kept up to date with their vehicle progress at all timesCustomer complaints to be resolved timeouslyWorkshop AdministrationEnsure % accurate Embrace data input, e.g. hour readings, job start and end dates, correct fault codes, and correct job typesEnsure all administration SOPs are adhered toEnsure accurate costing and closing of job cardsEnsure that all required documents are attached to the job cards, both manually and electronicallyEnsure that job cards are sent to the Isando filing room via the monthly handover scheduleEnsure quotations from preferred suppliers for outsourced and outwork jobs are requested, received, and processed on timeSign off job cards in line with the requirementsEnsure that all recovery billing is noted and invoiced to external customersReportsPull open job card reports daily and investigate, ensuring that only WIP job cards are openReport to management on any WIPPull open purchase order reports daily and investigate, ensuring that only WIP orders are openSubmit all required reports to management at the agreed timesAsset ManagementManage and maintain all company assetsReport any losses or damage to company assets to managementAsset disposal must be requested in line with the SOP and authority schedulesRecoveries and Warranty ClaimsEnsure that correct recoveries and warranty processes are followedFinancials / BudgetManage the workshops in a cost-effective manner and in line with workshop budgetsReport as requested on the profit and loss statementQuality StandardsEnsure the workshop has the correct tools and equipment for the job at handConduct frequent spot checks to ensure the required service standards are metApprentice ProgrammeManage the apprentice programme for all workshops nationallyGeneralMaintain professional conductAssist in relevant operations / operational functions as requiredEnsure the dress code is in accordance with company Standard Operating ProceduresMaintain housekeeping standards on a daily basisEnsure standards of Health and Safety are maintainedMinimum RequirementsGrade 12 (Matric)3-5 years of previous Workshop or Field Service Management experienceDiesel mechanic qualification would be advantageousJob Type : Full-timeWork Location : In person