Route Controller Kraaifontein

JSM Business Services and RecruitmentKraaifontein, Western Cape, South Africa

30+ days ago

Job description

Role Overview

The role will be responsible primarily for primary distribution risk management, live route tracking, and execution management. Additionally, the role will support secondary distribution business units.

Duties & Responsibilities

Part of this role's responsibilities will include tracking routes, alert management, exception management, escalation, expediting, trending & analysis, communication with drivers and depots, and improving the productivity of operational teams.

Daily, Live Execution Management of all routes for assigned Business Unit (BU)
Route Execution & Tracking :

Live visibility and tracking of all routes within the BU on Cella Track

Tracking and investigation of all “Late” routes

Tracking Route Compliance, Planned vs Actual KM, and Planned vs Actual TAT

Alert & Exception Management :

Managing risk alerts

Acknowledgement & resolution of alert pop-ups on Cella for applicable BU

Driver communication and relationship management

Driving corrective action with drivers

Ensuring correct escalation processes are being followed

Master Data :

Be aware and keep a log of all master data or system issues that might cause inaccurate route tracking

Full understanding of all Control Tower master data fields

Check Route Compliance, pick up KPI exceptions, fix, and escalate where required

End-of-shift report to CT Manager

Desired Experience & Qualifications

Qualifications :

Matric or equivalent

Advanced Studies (Tertiary Diploma / Degree) advantageous

Experience :

Minimum of 2 years’ experience in operations in a transport environment

Computer Literacy (MS Office, Outlook)

Specific industry experience beneficial

Experience with the functionality of TMS systems

Non-negotiable : Own reliable transport to accommodate night shift hours

Displaying a clear interest in transportation

Must be able to work night shift, weekends, and public holidays

Excellent communication skills (English, verbal and written)

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Controller • Kraaifontein, Western Cape, South Africa