Training Content Developer & Writer

About the Role

The Training Content Developer & Writer supports the HR Learning & Development function by assisting in the creation, development, structuring and standardisation of retail training manuals and learning materials.

The primary focus of this role is training content development, documentation and quality assurance of learning materials under the guidance of the Training Facilitator.

This is an entry-level opportunity designed for individuals seeking practical experience in instructional design, content development and retail training support.

Training Content Development & Manual Creation

• Assist in the drafting, structuring and formatting of comprehensive retail training manuals.
• Translate operational store procedures into clear, structured and user-friendly training content.
• Develop and update induction manuals, onboarding guides and role-specific training documents.
• Standardise existing training content to ensure consistency in format, tone and structure.
• Create structured learning modules aligned to :
• Customer service standards
• Sales techniques and upselling practices
• Product knowledge and brand storytelling
• POS processes and cash handling procedures
• Stock handling and loss prevention procedures
• Visual merchandising standards
• Company policies and compliance guidelines
• Draft training assessments, quizzes and knowledge checks to support learning retention.
• Assist in creating facilitator guides and supporting notes where required.
• Ensure all content aligns with Carrol Boyes brand identity, tone and operational standards.

Research, Analysis & Information Gathering

Liaise with Store Managers and retail teams (under guidance) to understand real-time operational processes.

Review existing SOPs, policies and operational documents to extract relevant training content.

Identify content gaps in current training material and recommend updates.

Observe store procedures where required to ensure training documentation reflects practical application.

Content Review & Quality Assurance

Training Support & Learning Administration

Project Support within HR & Learning & Development

Qualifications & Experience

Required Skills / Key Personal Attributes

Performance Measures