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Operations Agent
Operations AgentIgnition Group • Durban, KwaZulu-Natal, South Africa
Operations Agent

Operations Agent

Ignition Group • Durban, KwaZulu-Natal, South Africa
3 days ago
Job description

Description

User Support :

  • Respond to a high volume of inquiries via email and live chat.
  • Assist users with a wide range of requests and queries.
  • Troubleshoot technical issues encountered by users.

Ad Moderation :

  • Perform ad moderation duties to ensure user safety on the platform.
  • Assist with paid client vetting onboarding and other ad hoc requests.

    • Risk Management :

  • Handle community risk escalations such as predators suicide and threats.
  • Ensure compliance and reflect the voice of the business through communication.

    • Team Collaboration :

  • Participate in team meetings.
  • Provide feedback to supervisors and the business team.
  • Review quality assurance feedback provided by supervisors and team leads.

    • Requirements

  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Proficiency in Microsoft Office suite.

    • Education and Experience :

  • Relevant education or certification in marketing or a related field.
  • Experience with Zendesk or ad moderation is beneficial.

    • Work Level

    Junior

    Job Type

    Permanent

    Salary

    Market Related

    EE Position

    No

    Location

    Durban

    Required Experience :

    Junior IC

    Key Skills

    Computer Science,Continuous Integration,Fraud,Intake Experience,Law Enforcement,Usability,Analysis Skills,Computer Forensics,Driving,Teaching,Counterintelligence,Sass

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

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    Agent • Durban, KwaZulu-Natal, South Africa