Customer Service Team Leader - Clicks Hopefields (Netcare)

Listing reference : click_

Listing status : Online

Apply by : 9 November 2025

Industry : Wholesale & Retail Trade

Job category : FMCG, Retail, Wholesale and Supply Chain

Location : Durban

Contract : Permanent

Remuneration : Market Related

EE position : Yes

About Our Company

Clicks Group

Introduction

To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.

Job Description

Job Objectives

• To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
• To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
• To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
• To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legislation.
• To timeously and efficiently resolve all customer queries in line with the Company's policies.
• To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
• To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Minimum Requirements

Qualifications and Experience

Skills, Abilities And Job Related Knowledge

Competencies

Contractual Hours

Kindly note only applicants who meet the minimum requirements will be contacted.

We are committed to the principles of Employment Equity.

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