Service Sales Technician

The Service Sales Technician is responsible for customer support, overseeing installations and repairs, and growing sales within the Services Business Unit.

Responsibilities :

• Complete required service reports and communicate with relevant persons.
• Communicate / coordinate field service activities with customer and / or local associated sales personnel.
• Installation, service and repair of refrigeration air conditioning, and all associated tasks thereof.
• Provide telephonic technical support to customers.
• Promote Service Contracts through customer interactions and communication.
• Understand customer requirements and provide most cost effective solution.
• Follow-up on Sales leads.
• Grow the customer base for Services.
• Identify sales opportunities within customers plants.
• Grow sales and revenue for Services Department (SLAs, once-off services, parts and accessories.
• Process in-house evaluations and repairs of units returned by customers.
• Other duties as may be requested from time to time.

Qualification and Experience :