Call Centre Agent

POSITION INFO:
What You’ll Do

• Answer incoming calls and respond to customer queries in a professional manner
• Make outbound calls to follow up on leads or payments (where required)
• Maintain accurate records of all customer interactions
• Meet and exceed daily/weekly KPIs (e.g., call handling time, customer satisfaction scores)
• Handle customer concerns with empathy and effective problem-solving skills

• Experience: Minimum 6–12 months call centre experience (sales, customer service, or collections) preferred
• Skills: Strong communication skills, active listening, and computer literacy
• Attitude: Target-driven, reliable, and adaptable to changing demands
• Language: English fluency (additional languages an advantage)
• Availability: Must be able to work rotational shifts and weekends if required