Senior Warehouse & Operations Manager

Job Function

To provide leadership, oversight and control of operations (warehouse and transport) within an operating company.

Develop and optimize business practices required to ensure effective and efficient control of the operation.

Accountable for continuous improvement of operational efficiency by closely controlling costs and aligning capacity and capability with the business strategic objectives.

Reduce risk within the operation, ensure compliance and client satisfaction while regulatory requirements are met.

Provide financial control, procurement management, health and safety oversight, management of assets and consumables, facility maintenance and upgrades, industrial relations and people management, operational risk identification and management thereof.

Key Performance Areas

Manage, Monitor, Improve, and review warehouse efficiencies to ensure operations continually performs at optimum level.

Constantly develop standards and improvement plans in line with customers' needs and organizational value.

Monitor all operations and information systems to ensure compliance against customer defined SLAs, KPI'S and internal processes and act in accordance.

Manage operational risk and risk mitigation initiatives.

Monitor and report on progress against operational plans and adjust where required.

Formulate a plan which includes milestones and priorities to deliver on operational objectives.

Implement and manage workforce planning, recruitment, learning and development, performance management, reward and recognition and employee relations to ensure an optimal working environment.

Create an engaging, enabling and productive work climate aligned to the employee value proposition by demonstrating leadership through personal commitment to organisational values.

Manage, monitor and report on budget variances in order to maximize financial performance.

Plan, manage and monitor initiatives to ensure customer service excellence.

Total compliance to Quality Assurance and Regulatory requirements.

Develop operations capability to support business growth through building people capabilities, leveraging technology capabilities, aligning physical infrastructure (space, technology hardware and equipment) with growth plans, and demand.

Ensure fulfilment operations are cost effective, efficient, meet customer expectations and service level commitments.

Plan resources (people, space, equipment and technology hardware) with forecasted demand for peak periods.

Manage procurement, price negotiations, approve suppliers and build relationships with key suppliers.

Maintain a safe and secure work environment for employees in terms of the OHS Act requirements.

Develop and maintain business continuity plans to enable the business to recover from unforeseen events.

Provide technical support to business development for enterprise customers through building fulfilment solutions, costing models and contract negotiation.

Project manage the fulfilment solutions for enterprise customers including building new processes, managing the technology integration, and building out last mile capability through developing partnerships

Qualifications Required

Degree (NQF Level 7) in Logistics and Operations management or equivalent.

Experience and Skills Required

Up to 8 years of experience in a similar environment with at least 5 years operational leadership or specialist experience.

Proficient financial accounting knowledge and / or skill.

Proficient budgeting and cost management knowledge and / or skill.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world.

DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than , employees from nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future.

We're rapidly transforming and integrating our businesses Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation.

From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential.

We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies.

Free minds and different perspectives are changing our world, and together we can change what's possible.

WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

EEO Statement

DP World is committed to the principles of Equal Employment Opportunity (EEO).

We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills.

We welcome applications from all members of society irrespective of age, gender, disability, race, religion, or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

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