Operations Manager

Ensure the smooth running of the (designated area) Branch, maintain existing relationships with Service Providers and customers, and elicit new, cost effective Service Providers who meet Group Standards

Ensure monthly production targets are met

Contain workshop losses between departments

Ensure salary costs are within budget with minimum use of overtime

Ensure COS% on each job is optimal

Confirm 100% accuracy on all final costings including additionals charged for

Ensure achievement of daily conversion targets

Ensure achievement of COS% on tow ins per quote and weighted average monthly

Ensure that quotes prepared are profitable, accurate and fully  completed optimising labour and minimising additionals

Ensure assessments are done correctly and minimising costs

Identify new insurance companies and broker networks in order to position and enhance services, benefits and value adding initiatives to all parties

Ensure workloads for all branches are met

Ensure that the Group and respective MBR’s receive an adequate share of the insurer / brokers authorised repair work

Ensure the quality of work done is according to manufacturer’s standards

Ensure Health and Safety  measures are adhered to at all times

Ensure company equipment and machinery is maintained and serviced

Ensure that all files contain the necessary documentation to be compliant with Insurers and Manufacturers audits

Ensure Group and Insurance SLA’s are adhered to in final costings

Ensure quotations are compliant with relevant insurers SLA’s

Ensure accuracy on vehicle details (parts, model, price etc.)

Ensure special instructions form client / insurer is adhered to

Ensure proficiency in all industry and Company quoting

Audatex, TMS etc)

Remain up to date on changes in insurance requirements and protocols

Be familiar with current insurance industry legislation, and keep abreast of new developments

Follow up and respond to escalations within 24 hours

Facilitate the communication and priority resolution of repair issues between parties

Initiate continuous and regular contact with insurers and brokers and manufacturers to evaluate their expectations and ability to meet client service deliverables

Ensure that Group benchmark CSI targets are met

With assistance from HR, recruit competent, high performance staff

Contribute to developing an enabling culture, and high staff retention through mentoring

Drive performance management throughout the year

Provide training and development to ensure successionConduct annual performance appraisals