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Services Technician (L1)

Services Technician (L1)

NTT Ltd.ZA
28 days ago
Job description

Job title : Services Technician (L1)

Job Location : Northern Cape, Rustenburg

Deadline : October 01, 2025

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Your day at NTT DATA

  • The Senior Services Technician has the required demonstrated experience and is responsible for the basic equipment setup and configuration of associated software at client sites.
  • They collaborate and work closely with the engineering team to provide install and break / fix functions for clients and may also install and test both new software and / or hardware.
  • The Senior Services Technician is required to maintain both servers and / or network hardware and will also diagnose and troubleshoot hardware failures and provide technical support, escalating unresolved issues when appropriate.
  • The Senior Services Technician provides telephonic, remote, and on-site support to clients.

    • Key responsibilities :

  • Provides support when problems arise and maintains a log and / or list of all the required repairs.
  • Carries out routine server and / or network maintenance tasks.
  • Does setup and maintenance of backup systems for desktops and file servers.
  • Engages with clients and may assist with software and hardware installation and break / fix function at moderate levels of complexity.
  • Ensures the operational hardware and the associated software are installed on client sites, under the supervision and guidance of more senior colleagues.
  • Tests installations and assist with fixing performance issues of installed software, escalating problems where applicable.
  • Contributes to client engagement and the success of the team by working with the team to ensure a quality solution for the client.
  • Proactively monitors the ITSM queues.
  • Accountable for quality and timelines of own deliverables, normally receiving little instruction on daily work with general instructions given on newly introduced assignments.
  • Performs any other related task as required.

    • To thrive in this role, you need to have :

  • Displays good interpersonal skills.
  • Good verbal and written communication skills.
  • Good problem-solving skills.
  • Ability to take initiative and complete tasks on time within very little daily instruction.
  • Ability to work as part of a team and communicate and work across different cultures and social groups.
  • Ability to place the client at the forefront of all interactions, understanding their requirements and creating a positive client experience.
  • Ability to adapt to different requirements / scenarios.
  • Relevant Active Directory knowledge (moving of user / computers accounts between OUs / disabling computers).

    • Academic qualifications and certifications :

  • High school diploma or equivalent qualification.
  • Relevant vendor and product certification together with the required vocational training completed preferred.
  • A+ certification is beneficial, but not crucial.

    • Required experience :

  • Demonstrable related experience grained within a similar IT environment.
  • Demonstrable related experience with the relevant operating systems on server platforms.
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    Service Technician • ZA