Order Coordinator

Summary and purpose of the Job :

The Co-Ordinator will be responsible for driving all delivery orders forward and to make sure orders are delivered on time, with appropriate quality and scope. Orders will be scheduled and managed from point to point with liaison between suppliers, engineering, procurement and scheduling and other delivery teams.

This will be a varied role as you will be providing administrative support across multiple areas of Delivery Operations.

Responsibilities :

The extent of your duties will include but are not limited to :

• Receiving orders and acknowledging them to the customer.
• Provisioning circuits on carrier portals.
• Ownership of orders from point to point including liaising with relevant departments within the business.
• Keeping the customer informed during delivery and installation with high level customer service.
• Co-ordinating multi technology orders and being the single point of contact (SPoC) for the customer during the order journey.
• Engineer scheduling and diary management, ensuring engineering assigned to the customer’s sold solution has the correct skill sets, equipment, and that associated services are ordered and in place
• Point of contact via phone and email for delivery department
• Manage queries into delivery and direct to relevant parties
• Managing internal and external customer expectations
• Maintaining order updates, daily work in progress, (WIP) management
• Maintaining weekly product delivery forecasts
• Performing daily process to review usage and update services accordingly
• Data input, utilising good knowledge of Microsoft apps (Excel, Word etc)
• Placing / amending orders on supplier portals
• Internal sales support, availability requests etc
• Processing cancellations

The successful candidate will have :

Desirable Skills and Experience