Senior Service Advisor

Key Responsibilities :

• Act as the primary liaison between customers and the workshop.
• Greet customers, assess their service needs, and provide accurate cost and time estimates.
• Open and close job cards, ensuring all vehicle details and customer instructions are accurately recorded.
• Coordinate with technicians to ensure timely and high-quality completion of work.
• Conduct regular follow-ups with customers regarding progress and authorizations.
• Provide clear explanations of service work and associated costs upon vehicle collection.
• Upsell value-added products and services where appropriate.
• Handle customer complaints professionally and ensure quick resolution.
• Oversee junior service advisors and assist in training and performance monitoring.
• Ensure compliance with OEM and dealership standards and policies.
• Manage service bookings, follow-up calls, and customer retention programs.
• Maintain high CSI (Customer Satisfaction Index) scores through professional and proactive service delivery.

Requirements :

Competencies :