Front Office Administrator / Receptionist

Duties :

Front Office & Guest Services :

Ensure smooth and efficient check-in and check-out procedures

Greet and welcome guests with warmth and professionalism

Manage front desk operations, including calls, emails, bookings and general inquiries

Maintain a clean, organized and inviting reception area

Schedule appointments and coordinate lodge calendars

Support other departments with administrative coordination as needed

Reservations & Billing :

Manage PMS system settings and ensure accurate rate and reservation data

Bill guests promptly and ensure accounts are balanced daily

Adhere strictly to credit control procedures and maintain proper documentation

Reconcile daily cash, floats and credit card transactions, investigating any variances

Finance & Reporting :

Process payments and allocations on PMS and reconcile with NEBULA reporting

Manage petty cash with secure documentation and daily reconciliation

Provide basic bookkeeping support, including purchases against budgets and payroll assistance

Compile and distribute daily revenue and EOD reports with accurate postings

Stock & Systems Management :

Monitor and manage stock control for the Wellness Centre and Curio Shop

Assist with scheduled stocktakes and ensure accurate reporting and reconciliation

Ensure all control systems operate effectively and within agreed parameters

System & Software Proficiency :

Proficient in Microsoft Office, especially Excel

Working knowledge of hospitality PMS systems such as NEBULA, APEX, or OPERA, especially OPERA CLOUD

Requirements : Grade 12

A formal qualification will be an advantage

Minimum 23 years experience in a similar hospitality role

Matric certificate required; further qualifications are advantageous

Confident navigating digital systems and applications, with strong proficiency in Microsoft Officeparticularly Exceland hands-on experience using hospitality Property Management Systems such as NEBULA, APEX, or OPERA

The ideal candidate will be tech-savvy, detail-oriented and able to work efficiently across multiple platforms to support smooth lodge operations

Strong organizational, communication and interpersonal skills

Ability to multitask, attention to detail, problem-solving skills and a positive attitude

Good command of the English language

Well-spoken and presentable

Valid RSA ID

Drivers Licence is beneficial but not essential