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Security Manager

Security Manager

Skillnet Pty LtdWhite River, South Africa
1 day ago
Job description

Vacancy : Security Manager - White River

Description Summary

To ensure the safety and security of patients, staff, visitors, and property within a psychiatric healthcare facility, while maintaining a respectful and therapeutic environment. The Security Manager will oversee the implementation of risk mitigation strategies, manage security personnel, and ensure compliance with PSIRA and healthcare regulations in South Africa.

Requirements :

  • Matric (Grade 12); relevant tertiary qualification in Security Management, Criminology, or related field preferred.
  • PSIRA Grade A registration (mandatory).
  • Minimum 5–8 years of proven experience in a security leadership role.
  • Knowledge of South African security laws and crime trends.
  • Strong leadership and crisis management skills.
  • Excellent communication and interpersonal abilities.
  • Computer literacy : MS Office, incident reporting systems, and security tech platforms.
  • Knowledge of South African mental health regulations, hospital security protocols, and patient rights.
  • Strong understanding of risk and crisis management.
  • Ability to handle high-stress situations and make sound decisions quickly.
  • Strong communication and interpersonal skills, with the ability to engage respectfully with patients and staff.
  • Computer literacy : MS Office, incident management and surveillance systems.
  • Valid driver’s license and own reliable transport.
  • Minimum 5 years of supervisory security experience, preferably in a healthcare or psychiatric environment.
  • Ability to work flexible hours, including weekends and public holidays if required.
  • High integrity, discretion, and a proactive attitude.

Responsibilities :

  • Develop and implement security policies, protocols, and procedures in line with PSIRA and relevant South African regulations.
  • Manage and lead the security team, including recruitment, training, scheduling, and performance evaluation.
  • Conduct regular risk assessments and security audits for all facilities and recommend mitigation strategies.
  • Oversee access control systems, CCTV surveillance, perimeter security, and alarm systems.
  • Liaise with SAPS (South African Police Service), emergency services, and private security providers.
  • Investigate security breaches, incidents, and thefts, and compile detailed incident reports.
  • Ensure compliance with occupational health and safety (OHS) and fire safety standards.
  • Prepare and manage security budgets, including procurement of security equipment and contract services.
  • Provide security briefings and training to staff and executives.
  • Respond to emergencies and coordinate evacuation procedures when necessary.
  • Develop and implement comprehensive security protocols tailored to a mental healthcare environment, prioritizing safety without compromising patient dignity.
  • Monitor access control to all entrances, wards, and restricted areas to prevent unauthorized access and patient absconding.
  • Conduct regular patrols and security audits across the facility, including wards, perimeters, and high-risk zones.
  • Respond swiftly and professionally to incidents involving aggressive or distressed patients, ensuring minimal disruption and maximum safety.
  • Collaborate closely with clinical staff during patient interventions and critical incidents.
  • Ensure all security systems (CCTV, panic buttons, alarm systems) are functional and maintained.
  • Ensure compliance with the Mental Health Care Act, 2002 and Occupational Health and Safety Act.
  • Provide ongoing training to staff on personal safety, de-escalation techniques, and emergency procedures.
  • Strategic and Operational Duties :

  • Design and maintain facility-specific security procedures with focus on patient-centered care.
  • Perform risk assessments and lead emergency preparedness initiatives (fire, patient elopement, violence, etc.).
  • Oversee electronic and physical security systems (CCTV, biometric access, duress alarms).
  • Team Management :

  • Recruit, train, schedule, and supervise all on-site security personnel.
  • Conduct regular performance reviews and maintain discipline within the security team.
  • Compliance and Liaison :

  • Ensure adherence to PSIRA, Department of Health guidelines, and OHS standards.
  • Liaise with SAPS, EMS, community forums, and psychiatric nursing staff.
  • Report security metrics and incidents to senior management or board, depending on facility type.
  • Incident Response :

  • Lead on-site investigations into breaches, assaults, patient escapes, or theft.
  • Support clinical teams during Code Grey (behavioral emergencies) or Code Black (security threat).
  • Key Performance Indicators (KPIs) :

  • Incident Reduction : % decrease in reported patient absconsions, assaults, or thefts over time.
  • Response Time : Average time to respond to incidents within the facility.
  • Compliance Audit Scores : Score from PSIRA, OHS, and Mental Health Act-related audits.
  • Staff Training Completion : % of clinical and non-clinical staff trained in safety & de-escalation.
  • Security System Uptime : % uptime of CCTV, alarms, and access control systems.
  • Team Performance : Staff retention, absenteeism, and incident handling feedback.
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    Security Manager • White River, South Africa

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