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Tracing & Collections Support Manager
Greys PersonneleThekwini North (Umhlanga / Tongaat), South Africa18 days ago
Job descriptionOversee internal tracing workflows and ensure follow-through of contact strategies. Manage two internal staff members responsible for debtor data and communications. Liaise with third-party service providers to ensure external support processes run smoothly. Use Excel to manage and analyse large datasets, tracking activity, outcomes, and trends. Provide regular performance reports and insights to management. Identify inefficiencies or bottlenecks and help implement process improvements. Maintain clarity and accountability across all related administrative tasks. Experience in credit control, tracing, collections support, or operational reporting. Exposure to third-party coordination or outsourced service providers.
Requirements :
- Strong Microsoft Excel skills (confident with formulas, pivot tables, data analysis, and reports).
- Excellent organisational and interpersonal skills.
- Ability to coordinate with multiple internal and external stakeholders.
- Experience managing people or small teams.
- Comfortable working with high-volume, structured data and operational targets.
Key Responsibilities :
Preferred but Not Essential :
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Support Manager • eThekwini North (Umhlanga / Tongaat), South Africa
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