Senior Sales Administrator - Johannesburg

Description

Our client, a market leader in their field, is seeking to employ an experienced Senior Sales Administrator based in Johannesburg, East Rand.

Previous experience in the construction industry essential and non-negotiable.

The ideal candidate must have their own reliable transport.

Requirements:

• Grade 12 (Matric).

• Certificate or Diploma in Sales & Marketing and/or Office Administration.

• Minimum of 4 years’ working experience in the sales and marketing field.

• Fluent in English (spoken and written).

• Strong Microsoft Excel skills (report creation, hyperlinks, data management).

• Excellent planning and organisational abilities.

• Strong customer service and telephone communication skills.

• Experience with Pastel Accounting software.

• Experience with Customer-Relationship-Management (CRM) systems.

Responsibilities and expectations but not limited to:

Internal Sales

• Handle incoming customer calls and assist with queries.

• Follow up on quotations to convert into sales.

• Identify and engage new customers.

• Build and maintain strong customer relationships.

• Maintain friendly and professional communication with clients and staff.

• Monitor deliveries and collections where necessary.

• Ensure consistent customer contact and effective quote-to-sale conversion.

Customer Service

• Ensure customer satisfaction in all areas of responsibility.

• Represent the company professionally and uphold a high standard of service.

• Exceed customer expectations through proactive communication and delivery.

• Maintain a professional appearance during client interactions.

• Ensure 24-hour turnaround on customer queries.

• Provide product information, brochures, and updates.

• Maintain constant, clear, and timely customer communication.

• Respond to complaints, communicate solutions, and provide feedback.

• Maintain accurate CRM records.

Administration Duties

• Cost products and prepare quotations, including tender documents.

• Follow up on submitted quotations and tenders.

• Maintain a structured customer and product database.

• Ensure accurate costing and invoicing on accounting software.

• Support the Safety Officer with OHS documentation updates.

• Maintain and update Service Level Agreements with customers.

• Ensure all accepted quotations have signed Terms & Conditions.

• Compile and submit professional tender and contract documentation.

• Collaborate with the finance department to prepare and maintain sales reports.

• Monitor deposit invoices, balance invoices, and retentions.

• Create and maintain a job register.

Sales Support

• Coordinate and manage sales team schedules and commitments.

• Ensure adequacy of sales materials and equipment.

• Organise and maintain both financial and non-financial sales data.

• Compile and present sales reports.

• Process all sales orders accurately and timeously.

• Track team progress and monitor target achievements.

• Assist in preparing promotional material for events and trade shows.

• Oversee and verify the accuracy of junior administrative staff.

General Responsibilities

• Maintain a clean, organised, and safe working environment.

• Uphold confidentiality and data privacy standards.

• Support team members and assist with admin queries when required.

• Demonstrate respect, courtesy, and teamwork.

• Contribute positively to team morale and uphold company values.