Support Co-ordinator / Buyer (Manufacturing) Atlantis 22K

Support Services Coordinator

As a Support Services Coordinator, you will play a crucial role in ensuring the smooth operation of our support functions. Your primary responsibilities will include analyzing and optimizing various support services to enhance efficiency, productivity, and customer satisfaction.

Duties & Responsibilities

• Team Leadership : Lead and manage a team of support service staff, including buying specialists and administrative staff. Provide guidance, coaching, and mentorship to ensure a high-performing team.
• Process Improvement : Evaluate and streamline support service processes, including internal inquiries, warranty claims, and parts requests. Identify bottlenecks, inefficiencies, and areas for improvement, and implement solutions to enhance service delivery.
• Data Analysis : Utilize data analytics tools and techniques to collect, analyze, and interpret data gathered from Syspro and other sources. Develop innovative systems and metrics to measure the effectiveness of support services.
• Resource Management : Allocate resources efficiently to meet manufacturing demands while optimizing costs. Ensure adequate staffing levels, equipment, and supplies to support service operations.
• Supplier Management : Collaborate with suppliers to ensure timely delivery of parts and materials. Negotiate contracts and agreements to secure favorable terms and pricing.
• Quality Control : Implement quality control measures to ensure that support services meet the highest standards. Conduct regular audits and inspections to identify and rectify issues.
• Reporting : Prepare and present regular reports to senior management, highlighting key performance metrics, achievements, and areas for improvement in support services.
• Compliance : Ensure that support operations comply with all relevant industry regulations and safety standards.

Desired Experience & Qualifications

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