Senior Technical Underwriter - Commercial / Corporate Insurance

Recommended Qualifications :

Academic (Degree or Dip) - Matric, FAIS Compliant (Short Term Insurance Qualifications at NQF Level 4)

Functional Certificate Courses - Successfully passed RE5, Class of Business Commercial lines

Minimum Other Training Required - Strong Insurance Administration System Proficiency (TIAL)

Computer literacy (Excel, Word, Outlook, Power point) Email

Minimum Years of Formal & Informal Training / Experience Required - 7 to 10 years of progressive experience within the short-term commercial insurance industry, with solid exposure to commercial underwriting functions.

Demonstrable technical knowledge across multiple insurance product lines, including General Commercial, Financial Lines, Assets, Motor Fleets, and Engineering.

Strong proficiency and experience with policy administration systems, with TIAL proficiency strongly preferred.

Prior involvement in an underwriting decision-making or oversight capacity, either independently or as part of a management or technical support structure.

Proven track record in supporting or collaborating with Account Executives or Broker teams on placement, renewal preparation, and risk structuring.

Strong relationship-building skills with insurers and clients, supported by effective communication, analytical ability, and a proactive, solutions-driven approach.

COMPETENCIES REQUIRED TO PERFORM OUTPUTS AND ROLES ASSOCIATED WITH THESE OUTPUTS

Results oriented

Continuous Learning

Adaptable to change

Effective Time management

High Attention to detail

Broad market Insight and Expertise

Experience of Assets All Risk covers

Experience in Commercial Insurances such as : General Commercial Assets All Risk, All Financial lines, Engineering, Motor fleets, Marine etc

Working experience in General Commercial lines covers

Team Player

Proactive Mindset

Strong Communication Skills ( Written & Verbal)

Strong Analytical Ability

Strong Negotiating Skills

Customer Driven

High emphasis on Honesty / Integrity and being ethical

Job Specific Information :

Administration of the Commercial clients of the company and the Joint venture partners portfolios, reporting to the Underwriting manager.

Strong analytical skills, communication (verbal and written) and an in-depth understanding of the insurance market, insurance products, regulatory regulations and risk management principles.

Key Clients Sectors : Printing Security Retail Property Hospitality Medical - Automotive

Logistics Maritime Farming.

PERFORMANCE STANDARD / QUALITY STANDARDS

Securing new business

Assist AE in obtaining prospective clients current insurance details

On request from AE, approach market for quotes complete comparison

Analyze market feedback and provide recommendations to AE

Ensure all relevant documents are completed and signed on receipt from AE

Market Analysis, keeping up to date with trends, changes in regulations including competitor activity to provide internal advice and recommendations.

Strong communication skills (verbal and written) for interacting with internal team and clients.

Analytical skills to analyze complex information, assess risk assisting AE in obtaining prospective clients current insurance details

Prepare comparative spreadsheet

Compile documentation

Process policy on business system, raise and provide invoices

Complete pack to AE for delivery

Prepare strategy Packs for pre-renewals 3 months in advance, including processing of required proposal forms to be submitted to clients

Prepare updated placing slips to approach the insurance market, to ensure all paperwork is documentation is accurate and compliant with regulatory requirements

Market analysis keeping up to date with trends, changes in regulation and competitor activities

Policy management overseeing administration of insurance policies, renewals, adjustments and claims.

Applying insurance knowledge, analytical and communication skills, coupled with experience and industry knowledge ensuring high levels of client satisfaction.

Draw claims experience and 3 years loss ratio reports, 6 weeks prior to renewal

Review policy and check if renewal rules are applied correctly

On receipt from Insurer apply their terms

Review policy (electronic file) for all FAIS required documents and any other relevant documentation to the policy

Update comparison on excel spreadsheet

Assist AE with market exercise, where necessary

Draft additional comparison with market exercise information

Assist AE in negotiating renewal terms with Insurer

Provide AE with renewal pack for discussion with client

Advise AE of any outstanding info and / or documentation required from client

Confirmations :

Cover confirmation to be processed immediately copy to AE, client, and Insurer

Diarise, if there is outstanding information

Process amendment directly if all information available

Notification of Interest :

Receive request from Financial Institutions

Vehicle finance (notification of interest)

Property finance (session document to note interest of financial institution)

Process on the business system

Send confirmation letter to the financial institution cc the AE

Amendments :

Acknowledge receipt of amendment request advise AE

Obtain terms process endorsement

Email the amended schedule to the Insured, cc AE and Insurer

Cancellations :

Acknowledge receipt of cancellation request

Provide request and retention sheet to the relevant AE for retention

If not retained - AE needs to provide you with signed retention sheet which you must attach to your request for cancellation

Forward cancellation request with retention sheet to the manager for cancellation

Confirm in writing the cancellation with the Client, forward confirmation to Insurer and cc AE

Multi Claimants :

Draw Multi-claimant report (claims experience)

Analyse claims and make recommendations to AE

Apply corrective action, endorse policy accordingly on AEs advices

Advise client cc AE

Advise Insurer

General :

Complete daily diary items

Action incoming mail daily (clear mailbox daily)

Assist other members of department whenever possible

Effectively and efficiently upload and maintain electronic policy files

Perform adhoc duties as allocated from time to time

Effectively and efficiently maintain filing system (electronic and other)

Timely Responses to email and telephonic messages

Ensure that accurate record is kept of all new matters received in the dept

Maintaining professional behavior and work ethic

Display personal accountability for own actions, quality of work and personal development

Ensure that all deadlines are met, and that SLAs are adhered to

Ensure all turnaround times and target dates are adhered to

Be punctual, keeping to prescribed hours / timekeeping

Financial Control :

Assist AE with Debtors Control

Assist AE with Account Queries

Risk Management :

Collate Risk Requirements on Accounts

Discuss relevant requirements with AEs

Ensure that timeous feedback is provided to requirements that meet policy conditions