Reservationist

The ideal candidate will have prior Front of House experience in a luxury hospitality environment and strong administrative and communication skills to ensure seamless guest service from enquiry to arrival.

Candidate Requirements :

• Degree or equivalent from a reputable hotel school
• Minimum of 3 years experience in a similar Reservations role within a 5-star property
• Previous Front of House experience in a luxury hospitality setting
• Strong knowledge of reservations systems and guest service standards
• Excellent command of English, both written and spoken
• Strong communication and interpersonal skills with exceptional telephone etiquette
• Proficient in Microsoft Outlook, Word, and Excel; experience with Protel PMS advantageous
• Previous exposure to telesales or similar guest-facing sales functions
• High level of confidentiality, professionalism, and integrity
• Ability to remain calm and organised in a demanding environment
• Strong attention to detail, initiative, and the ability to work both independently and within a team

Candidate Responsibilities :

This is a live-in position with a 3 / 1 work cycle.