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Vice President-L.I.F.E.-Integrated Facilities Management

Vice President-L.I.F.E.-Integrated Facilities Management

ExlService Holdings, Inc.South Africa
30+ days ago
Job description
  • Job Role L.I.F.E.-Integrated Facilities Management- Experience (In Years) 12-15## Job DescriptionThis function includes day to day management of Facility Operations Such as - Housekeeping, F&B Service, Front office management, Cost optimization, Team development, Vendor development IFM Services etc., Physical Security such as – Guards, Electronic access, CCTV etc., Engineering Services such as - building & equipment maintenance to achieve 100% uptime, Travel - hotel tie-ups, domestic & international travel support including visa facilitation & Logistics support - point to point pick-up & drop facility. Additionally, the role will be functionally responsible for EHS, Information Security, Business Continuity, Disaster Recovery & Compliance to other certifications as per the need of the business. Further, the position will ensure adherence to laid down procedures & meet all internal & external compliance for the functional area. Overall, all of these activities must be carried out in line with EXLs corporate governance objectives## ResponsibilitiesCustomer experience : Controlled & qualified feedback via internal survey twice a year. Additionally, feeling the pulse through regular interactions with employees, clients, vendors & a mechanism to tracks these inputs & implement corrective action to ensure better service levels. Process implementation : Implementation of systems & procedures on ground to ensure 100% uptime on all facilities related support across operations as per approved budgets & Exl standards. The same is subject to internal & external audits from time to time. Cost efficiency : Functional delivery must be monitored in line with approved budgets and cost saving measures on account of waste reduction & process improvement with a target for a annualized saving of 5-7% of approved budget. Vendor management : Managing vendors along with / through pre-designated SPOC`s to ensure 100% uptime in service. Also responsible for building back up for key vendors & a “BCP” strategy with existing vendors to handle unforeseen events where service can get impacted.Team handling : Clearly identifying Goals & communicating the organizational & functional deliverables will be a driver to build a motivated team aiming to exceed expectations. Training, Reward & Recognition initiatives, Retention strategies, Employee satisfaction & Succession planning amongst others will be key measurable to track performance from an HR perspective. Position to also ensure a transparent appraisal mechanism as per laid down guidelines by Corporate HR
  • Responsible for managing & maintaining a top class BPO infrastructure with an uptime of 100% (including E&M – through OEMs and AMCs)
  • Responsible for being proactive to drive results and anticipate issues if any in order to mitigate rather than work in a reactive mode.
  • Conduct regular internal checks, physical verifications & facility walks to validate implementation of systems & processes.
  • Develop a strong vendor base and work towards maximizing value for EXL. Also, build adequate back-ups for core deliverables in order to achieve a 100% uptime.
  • Initiate regular team meetings to share relevant information, seek inputs, and resolve issues among team members and for the department at large.
  • Optimization of recourse and bring about efficiencies within the department \_ work towards cost savings on a budget v / s actual of approx 5-7%.
  • Create a responsive environment within the department with the objective of being highly customer centric to meet internal deadlines \_ quick TAT on all pending issues.
  • Monitor and report capacity planning.
  • Responsible for supervising client visits and handling all travel requirements
  • Ensure safe and secure work environment & ensure Exl (OHSAS) standard.
  • High organization skills in managing multiple projects simultaneously.
  • Demonstrated experience with continuous improvement initiatives highly desirable
  • Compliance (external regulatory, contractual, internal)
  • CRE awareness
  • EHS / EMS and all related deliverables## Qualifications
  • Graduate / Post Graduate ( MBA) with industry specific knowledge / service industry background with working knowledge of functional area including electro-mechanical , projects, logistics & travel.
  • 10-15 years experience

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    Management • South Africa