Specialist Learning
FoundeverCape Town, Western Cape, South AfricaFoundever – Cape Town, Western Cape, South Africa
Learning Specialist
Location – Waterfront, Cape Town
Working Pattern – 40 hours per week
Contract Type – Permanent
What You'll Be Doing
As a Learning Specialist, you will deliver and plan learning experiences that support associates’ customer service journey.
About You
You have experience leading classroom training sessions, are empathetic, patient, and possess a strategic vision to deliver in a fast‑paced, changeable environment. You are passionate about people and customer service, and able to attend operational meetings to plan, organise resources and maintain training schedules.
Key Responsibilities
- Deliver soft skill and product training to newly recruited employees across campaigns.
- Identify gaps in existing training material and proactively update and maintain solutions.
- Assist the Learning Manager and campaign owners to identify learning gaps and solutions.
- Create standalone training modules for new and existing team members as required.
- Provide coaching and feedback to trainees as part of their classroom learning experience.
- Maintain training records and scores achieved.
- Develop and implement training programs for contact centre associates.
- Conduct complex training classes.
- Develop evaluation and validation instruments to collect and interpret data, assessing organisational needs and training effectiveness.
- Provide support in developing training material when needed.
- Provide Grad Bay support to new hires when not conflicting with delivery commitments.
- Work with business to ensure process updates are reflected in training.
Your Profile And Experience
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Management
Industry : Outsourcing and Offshoring Consulting
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Specialist Learning • Cape Town, Western Cape, South Africa