Technical Manager

This role is critical in ensuring high standards of service delivery, customer satisfaction, and efficient technical operations.

Key Responsibilities

Team & Operations Management

• Lead and manage a team of technicians responsible for installations and technical support.
• Oversee daily scheduling of installations and service tasks.
• Allocate workloads effectively and ensure team members understand their responsibilities.
• Maintain and manage the monthly standby roster and ensure effective after-hours support.
• Provide coaching and set performance goals in alignment with company objectives.
• Monitor team performance using KPI metrics and foster a culture of continuous improvement.
• Organise and facilitate technical training on new systems or product updates.

Customer Service

Skills & Qualifications