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Support Resource Officer

Support Resource Officer

Mediclinic GroupWorkFromHome, KwaZulu-Natal, South Africa
1 day ago
Job description

Showing 3 Support Resource Officer jobs in Chatsworth

Customer Support Specialist

Location : Durban, KwaZulu Natal

Salary : R

Company : Wellyx

Posted today

Job Description

At Wellyx, our culture is centred on success and collaboration. We offer a unique opportunity to work with extraordinary people who are passionate about what they do. We specialise in management software for the fitness & wellness industry. More information can be found on our website :

We are looking for an experienced customer support specialist.

Please note that the role will be fully remote, operating during USA EST hours (6pm - 3am daylight savings dependent). You must have all the tools needed for this role including a stable internet connection and a laptop.

Responsibilities

  • Act as the liaison between the Sales and Support teams to ensure clear communication and customer alignment.
  • Create and deliver onboarding roadmaps, process documentation, and tailored walkthroughs for each customer.
  • Follow up proactively with onboarded customers to ensure satisfaction, address issues, and boost engagement.
  • Monitor customer health, usage trends, and identify opportunities for optimization or upselling.
  • Collaborate with internal teams to resolve customer challenges quickly and effectively.

Qualifications

  • 3+ years of experience in Customer Success, Account Management, or Onboarding (preferably in SaaS or tech).
  • Excellent communication and relationship-building skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in CRM platforms and support tools.
  • Ability to work US business hours and co-ordinate across time zones.
  • Customer-first mindset with a strong sense of ownership and accountability.
  • High emotional intelligence (EQ) : Navigating conversations with empathy, trust and tact. Ensuring a smooth and trust-building experience.
  • Drive onboarding metrics : Time-to-value, product adoption rates, opportunities for upselling, and retention milestones.

    • Preferred

  • Experience with remote teams and global clients.
  • Familiarity with onboarding frameworks and lifecycle mapping.
  • Exposure to both sales and support environments is a plus.

    • What We Offer :

  • Salary of R15,000 per month
  • A fully remote role with a mission-driven company making a difference in the fitness and wellness industry.
  • The chance to work with innovative technology that transforms operations.
  • Opportunities for professional growth.

    • Job Type : Full-time

    Application Question(s) :

  • Please share your LinkedIn profile link :

    • Work Location : Remote

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    Administrative Support Officer

    Location : Westville, KwaZulu Natal

    Salary : R96000 - R

    Company : MyHealthcare Services

    Posted today

    Job Description

    MyHealthcare Clinic is a fast-growing UK healthcare company that provides private integrated healthcare services (private doctor, dentist and specialists, all "under-one-roof") to a client base that values high quality healthcare. The company has multiple clinic sites in London and is rapidly expanding.

    Purpose of the Role

    To provide high-quality administrative support, ensuring smooth day-to-day operations and consistent delivery of processes within the organisation. This role contributes to efficiency, compliance with internal standards, and supports management in meeting business objectives.

    Key Responsibilities

  • Support the delivery of administrative processes and ensure accurate record-keeping.
  • Monitor, update, and maintain departmental systems and databases.
  • Assist with the preparation of reports, documentation, and templates for management use.
  • Coordinate communications between teams and escalate issues where appropriate.
  • Provide support during recruitment, training, or onboarding processes.
  • Help implement and maintain standardised processes across the organisation.

    • Skills & Experience

  • Strong organisational and administrative skills.
  • Proficiency with standard office software and digital tools.
  • High attention to detail and accuracy in documentation.
  • Ability to manage multiple tasks and prioritise effectively.
  • Good written and verbal communication skills.
  • Experience in an administrative or office-based role.
  • Understanding of compliance and quality assurance processes.
  • Ability to work across different departments or sites.
  • Medical or nursing background
  • Knowledge of HR processes and documentation management.

    • Attributes

  • Methodical and process-driven approach.
  • Reliable, proactive, and able to work independently.
  • Positive team player with strong interpersonal skills.
  • Adaptable to changing priorities and business needs.

    • Role Type

  • Full-time, permanent (flexible working arrangements may be considered).
  • Based within the organisation, with potential for hybrid or multi-site support.

    • Job Type : Temp to perm

    Contract length : 3 months

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    Human Resource and Payroll Officer

    Location : 3611 Durban, KwaZulu Natal

    Company : Red Ember Recruitment (PTY) Ltd

    Posted 17 days ago

    Job Description

    Permanent

    Our client based in Springfield Park, Durban is looking for a HR and Payroll Officer to join their team. We are seeking a meticulous and well-organized Payroll & HR Officer to manage payroll processes and provide generalist HR support. This role is ideal for someone who understands the intricacies of South African labour legislation and enjoys working in a dynamic, people-focused environment.

    Payroll : Administer and process payroll accurately using PSIBer software. Calculate hours worked from manual clocking sheets, including normal time and overtime. Ensure compliance with the Basic Conditions of Employment Act (BCEA). Manage leave and sick leave records. Liaise with accountants for statutory returns, IRP5s, and Workmen’s Compensation submissions.

    Human Resources : Work closely with LabourNet on labour relations, including disciplinary procedures and CCMA matters. Issue verbal and written warnings when required. Assist in drawing up employment contracts (short-term and permanent). Support Employment Equity (EE) submissions in collaboration with LabourNet. Coordinate and track annual training plans. Liaise with supervisors and support line management in day-to-day HR matters.

    Requirements

  • Proven experience in payroll administration and basic HR functions.
  • Solid understanding of BCEA and other relevant South African labour laws.
  • Familiarity with PSIBer or similar payroll systems.
  • Experience working with clocking systems and manual time sheets.
  • Knowledge of Employment Equity and disciplinary procedures.
  • Strong administrative skills with attention to detail.
  • Ability to handle sensitive information with confidentiality.

    • Working hours from 8.00 to 14.00 or 07.00 to 13.00

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    Support Officer • WorkFromHome, KwaZulu-Natal, South Africa