Security Managed Services Engineer

The Security Managed Services Engineer (L3) is a seasoned engineering role responsible for providing a service to clients by proactively

identifying and resolving technical incidents and problems

This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and

deep technical expertise in achieving client outcomes while coaching and mentoring junior team members across functions.

The Security Managed Services Engineer (L3) may also contribute to / support on project work as and when required.

Key Responsibilities :

• Ensures that assigned infrastructure at the client site is configured installed tested and operational
• Performs necessary checks apply monitoring tools and respond to alerts.
• Identifies problems and errors prior to or when it occurs and logs all such incidents in a timely manner with the required level of detail.
• Assists in analyzing assigning and escalating support calls.
• Investigates third line support calls assigned and identify the root cause of incidents and problems
• Reports and escalates issues to 3rd party vendors if necessary.
• Provides continuous feedback to clients and affected parties and update all systems and / or portals as prescribed by the company.
• Proactively identifies opportunities for work optimization including opportunities for automation of work.
• Coaches L2 teams for advance technical troubleshooting and behavioral skills.
• May manage and implement projects within technology domain delivering effectively and promptly per client agreed upon requirements and timelines.
• May work on implementing and delivering disaster recovery functions and tests.

Academic Qualifications and Certifications :

Infrastructure, Security, ITIL

Key Skills

Abinitio,CMS,Baking,Insurance Sales,Air Compressors,Broadcast

Employment Type : Full Time

Experience : years

Vacancy : 1