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Senior Operations Specialist (Centurion) - 23235

Sinakho Staffshop (Pty) LtdCenturion, Gauteng, South Africa

30+ days ago

Job description

Join a large and stable national facilities management company and utilise your operational skills.

Duties & Responsibilities

Operational analysis and management

Procedure critical review and identification and implementation of optimisation
Best practices identification and standardisation across portfolios
SLA performance review and analysis
KPI review, reporting and trend analysis with the intent of identifying anomalies and improvement areas
Processes & Procedures review, analysis, improvements, drafting, implementation and compliance monitoring and reporting
Cost analysis and optimisation.
Budget & Forecasts drafting and monitoring
Operational resource demand Requirements and optimisation

Learning & Development

Identifying training gaps, develop required material and assist with the development and implementation of the required processes, procedures and training

Incorporate best practices into current processes and systems

Responsible for training of new and current employees on processes and procedures

Identify key skill shortages and assist with training schedules and material

Assist with employees queries on processes, procedures, techniques and technical issues

SLAs & Reporting

Contribute to the development and implementation of SLAs

Manage SLA information on the systems

Track performance against SLA and provide monthly reporting in conjunction with the Operational personnel

Perform system analysis, structure compliance and system data field compliances

Processes & Procedures

Responsible for drafting and maintaining operations procedures and processes in line with deliverables.

Budgets & Forecasts

Advise on cost drivers and required budgets for the contract portfolio

Desired Experience & Qualification

National Diploma / Degree / Certificate in Engineering, Facilities Management, Properties Management, Finance Management or related field.

Driver’s license.

Solid knowledge of general administrative systems and processes.

Solid knowledge of Facilities Management, CRM, Property Management & Financial Management processes, systems, standards & best practices.

Solid understanding of organisational business processes and procedures and optimisation methods.

Basic knowledge of all applicable HSE, FM & Operations related legislation.

Excellent analytical skills.

Excellent value chain engineering, cost analysis and optimisation skills.

Excellent administration and process skills.

Good communication (both oral and written) and presentation skills.

Package & Remuneration

Market related.

Interested?

Kindly apply online.

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Specialist Centurion • Centurion, Gauteng, South Africa

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