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Business Analyst

Business Analyst

Transaction Junction (Pty) LtdMilnerton, Western Cape, South Africa
30+ days ago
Job description

JOB PURPOSE

Understanding the business requirements, and through a structured process, modeling, validating and translating it into business requirement specifications that are translated into detailed functional specifications that undergo business stakeholder review.

RESPONSIBILITIES

Requirements Management

  • Gather business requirements and translate them into functional requirements for improvement and enhancement.
  • Meet with users to gather requirements for project definition.
  • Manage multiple initiatives simultaneously.
  • Elicit requirements using interviews, data analysis, business process descriptions, use cases, scenarios, business analysis, and workflow analysis.
  • Become a subject matter expert on our data, processes, and business methodologies.
  • Collect multiple streams of data and decompose them into concise specifications.
  • Develop requirements according to documentation standards.
  • Analyse existing procedures and evaluate requested requirements to identify system changes and improvements.

Business Analysis Activities

  • Decompose high-level business requirements into an appropriate level of business rules and detailed user, functional, and non-functional requirements using alternative views such as flows, diagrams, models, and use cases when applicable.
  • Perform business impact analysis with line managers on any change that is imposed on the current environment.
  • Measure and baseline all current main value chains’ performance and comparison of the To–Be process performance.
  • Provide and identify opportunities for optimisation.
  • Carry out feasibility and assessment work for proposed and current projects to contribute to the development and continuous review of business cases.
  • Delivery and engagement within the project pipeline.
  • Improve processes within the organisation to increase the level and quality of service provided to internal and external customers.
  • Deliver a solution that helps the organisation operate efficiently, minimizing operational costs and maximizing profitability.

    • Business Process Mapping

  • Maintain an agreed set of artifacts and lead business process mapping and efficiency work, including methodology and approach, workshop facilitation, and maintenance of appropriate business process and enterprise-wide requirements, to support the wider change agenda.

    • Change Management

  • Collaborate with technical experts and business units to determine the best possible reporting mechanisms.
  • Be a liaison between Product Development, Technology, and internal business units including Customer, Go To Market, Sales, Operations, Fraud, Risk and Compliance.
  • Collaborate with technical staff to determine system specifications and requirements.
  • Counsel and advise users on system capabilities and processes.
  • Manage and coordinate all change activities within project.

    • Self Management

  • Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained.
  • Demonstrate consistent application of internal procedures.
  • Plan and prioritise, demonstrating abilities to manage competing demands.
  • Demonstrate abilities to anticipate and manage change.
  • Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs.

    • BEHAVIORAL COMPETENCIES

    Manages Complexity

  • Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

    • Optimizes Work Processes

  • Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.

    • Ensures Accountability

  • Holds self and others accountable to meet commitments.

    • Action Oriented

  • Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

    • Business Insight

  • Applies knowledge of business and the marketplace to advance the organization’s goals.

    • Collaborates

  • Builds partnerships and works collaboratively with others to meet shared objectives.

    • Balances Stakeholders

  • Anticipates and balances the needs of multiple stakeholders.

    • Drives Engagement

  • Creates a climate where people are motivated to do their best to help the organization achieve its objectives.

    • Customer Focus

  • Builds strong customer relationships and delivers customer-centric solutions.

    • SKILLS

    Perform Gap Analysis

  • Works with full competence to conduct gap analysis between current and future states to identify components of the overall change strategy.

    • Analysis skills

    Requirements Elicitation and Facilitation

  • Works with full competence to lead facilitated sessions for requirements elicitation, focus groups, and user acceptance testing.

    • Verbal Communication

  • Uses clear and effective verbal communications skills without supervision.

    • Business Process Modeling (BPM)

  • Works at an advanced level to represent processes of an enterprise.

    • Understands Customer Needs

  • Uses comprehensive knowledge and skills to act independently while guiding and training others to articulate the customer needs.

    • Managing Change

  • Works without supervision and provides technical guidance when required.

    • Project Management

  • Works without supervision while providing technical guidance when required on managing projects.

    • Stakeholder Expectation Management

  • Works with full competence to identify potential stakeholders, analyze their expectations, and develop strategies for managing stakeholders and their expectations.

    • EDUCATION

    General Education

  • Degree in Business Analysis / Commerce / Project Management / IT / Engineering

    • EXPERIENCE

    General Experience

  • Minimum 5 years experience in Projects, Business Analysis, Process mapping.
  • Experience within a mobile network, payments or technical environment preferred.

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    Analyst • Milnerton, Western Cape, South Africa