Consultant, Query Management

Overview

Location : ZA, GP, Johannesburg, 5 Simmonds Street

To provide quality first line resolution to internal and external customers by delivering a multimedia Contact Centre service across the Standard Bank Group. To contribute to the achievement of business objectives by meeting agreed customer service levels, productivity and other targets.

Qualifications

Minimum Qualifications

Matric

Experience Required

Experience Required

Minimum 3-4 years

Knowledge of HC processes and procedures. Basic understanding of the customer service industry.

Additional Information

• Articulating Information
• Checking Things
• Following Procedures
• Generating Ideas
• Interacting with People
• Managing Tasks
• Providing Insights
• Showing Composure
• Team Working
• Upholding Standards
• Benefits and Compensation Administration

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