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Readvertisement Parts Salesperson Global Grade 07

Readvertisement Parts Salesperson Global Grade 07

Barloworld EquipmentWorkFromHome, Eastern Cape, South Africa
3 days ago
Job description

Customer Service Manager

Posted today

Job Description

Please Read Carefully & Fully Complete Both Steps Below to Be Considered

Application Process & Requirements

  • Fill out the application form (choose "Service Manager" as the position you are applying for)
  • Submit a video answering the questions provided on the application form

Key Notes to Remember :

  • Attach a video answering all questions on the application form
  • Ensure your video link is accessible (Google Drive, Loom, YouTube – unlisted or shareable)
  • Applications without both a video and resume will not be reviewed
  • Be yourself and show your energy
  • Use the same camera, headset, and workspace you\'ll use if hired

    • About the Role

    We are seeking a skilled Client Service Manager to lead our remote service team, ensuring exceptional support and long-term satisfaction for our commercial cleaning clients across Canada and the U.S.

    As a Client Service Manager, you will oversee the performance and development of our service and BCO team. You\'ll ensure smooth day-to-day operations, handle escalations, support building changeovers, step in during overflow tasks, and maintain high service standards. Your leadership will directly influence client retention, satisfaction, and overall success.

    Key Responsibilities

  • Supervise and manage a team of remote customer success representatives
  • Onboard and train new team members to meet our service standards
  • Monitor KPIs : response times, resolution rates, and customer satisfaction
  • Coach and support team members with call reviews, feedback, and ongoing development
  • Handle escalations for complex service issues with quick, professional resolution
  • Step in during overflow periods to maintain consistent service
  • Collaborate with senior leadership to identify service gaps and improve processes

    • Requirements

  • 5+ years in a supervisory / leadership / operations role
  • Excellent English communication skills (spoken & written) – minimum 9 / 10 proficiency
  • Proven experience managing remote teams or working in virtual environments
  • Strong organizational skills; ability to stay calm under pressure
  • Proficiency with CRMs (HubSpot preferred), Google Workspace, Slack, Zoom
  • Results-driven mindset with a passion for customer success

    • Compensation

  • Shift : Monday – Friday, 8 : 00 AM – 4 : 30 PM (Mountain Time) but overtime will be needed when issues arrive

    • Job Type : Full-time

    Location : Remote

    Experience :

  • 5 years Supervisory / Operations experience (Required)

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    Salesperson • WorkFromHome, Eastern Cape, South Africa