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Support Technician

OctotelCape Town, ZA

13 days ago

Job description

Job title : Support Technician

Job Location : Western Cape, Cape Town

Deadline : October 13, 2025

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Key Responsibilities :

Assisting customers via social media platforms and over the phone if required.

Basic network fundamentals (basic troubleshooting).

Processing of all fibre reconnect / migration orders.

Scheduling of all support tickets.

Engaging with and providing continuous feedback to ISP’s regarding reconnect / migration orders.

Project reporting.

Providing daily administrative support tasks such as data capturing and proofreading of documents.

Managing internal communication.

Day-to-day management of internal databases.

Project monitoring, support and being the liaison between Octotel and the client.

Schedule appointments, update and maintain appointment calendars.

Responding via phone, email or live chat to any social media queries.

Taking ownership of customer issues and following standard support desk procedures.

And any other reasonable task.

Requirements

Tertiary level qualification in IT or Telecommunications is preferred.

At least 2 years' experience in a fibre projects or provisioning and / or technical support environment.

Proven experience supporting customers via social media platforms.

Strong Administrative skills.

Excellent Stakeholder engagement and stakeholder management abilities.

Customer Centric

Ability to coordinate various projects simultaneously.

Comfortable working on a CRM platform.

Strong MS Excel ability.

Benefits

Medical Aid and / or Medical Insurance.

Gap Cover.

Discounted Internet Connectivity.

Access to an Employee Wellness Program (ICAS). Providing free 24 / 7 / 365 counselling for you and your family in your household, as well as other health and wellbeing resources, provided by registered professionals.

Exposure to latest industry technologies and standards in a fast paced, technologically advanced environment.

Lastly, a work environment that rivals the very best!

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Technician • Cape Town, ZA