Operation System Enablement Manager
Network RecruitmentCenturion, South Africa18 days ago
Job description7+ years' experience managing or supporting operational systems in a telecom or technology environment Bachelors Degree in Information Systems, Computer Science, Engineering or related Strong understanding of service provisioning, activation, and customer support processes Experience with OSS (operational support systems) platforms and integrations with CRM / BSS environments
Key Responsibilities :
- Develop and implement an operational systems management strategy aligned with business and IT objectives
- Oversee all systems supporting service provisioning, activation, fault management and customer workflows
- Champion System enablement to improve user efficiency, accuracy and service delivery turnaround times
- Manage relationships with vendors supporting operational systems, ensuring SLA compliance and roadmap alignment
- Lead, mentor, and develop a small team of System Administrators and Analysts
Job Experience and Skills Required :
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Operation Manager • Centurion, South Africa