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IT Helpdesk Officer – Information Technology - Johannesburg, South Africa
BowmansJohannesburg, Gauteng, South Africa3 days ago
Job descriptionSenior Certificate essential CompTIA A+ N+ essential 3-4 years with a good understanding of computer hardware and software (windows based operating systems and Microsoft Office applications). Good written and verbal communication skills Effective client service orientation Ability to communicate technical information to non-technical people. Monitor all incoming help desk calls Encourage all calls to be logged Attend to all calls timeously and professionally Escalate queries where necessary For escalated queries, keep the user updated on the progress Obtain details for the event Liaise with the user to determine any special requirement Set up the boardroom before the event Ensure equipment is fully functional Decommission room and collect equipment when the event is over Conduct repairs timeously on both hardware and software Log a call with the supplier if repairs cannot be done in-house. Supply loan equipment to users where appropriate. Ensure audio-visual facilities are in working order on a daily basis Maintain all IT equipment on a regular basis e.g. printers, fax machines, copiers Ensure tape backups are done daily Ensure no warning alerts Ensure the server room environment is optimal Contribute to IT projects as required Maintain adequate levels of IT stock. This includes both consumables and hardware Report hardware levels to the Help Desk Team Leader / IT Manager Re-connect desktop / laptop, phone and printer Update systems where relevant Receive requests for software from the user Install software for the user Train user on how to use software Develop and maintain relationships with levels of staff as a trusted IT resource. Maintain strong working relationships with and have open and transparent communication between all members of the IT team Analytical Thinking Client Focus Initiative Interactive communication Problem-solving Resilience Teamwork Using Information Technology Planning and Organizing ICT jobs
Job title : IT Helpdesk Officer – Information Technology - Johannesburg, South Africa
Job Location : Gauteng, Johannesburg
Deadline : November 06, 2025
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Purpose
Provide timely and efficient support to the employees of the Firm on hardware, software, audio / visual events, and special IT-related requests.
Experience and Qualifications
Key Accountabilities
User Support
Prepare for audiovisual events
Repair and Maintain
Data Center
IT Projects
Inventory
User Moves
Install software for users
Relationship Building
Competencies
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Officer Johannesburg • Johannesburg, Gauteng, South Africa