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Administrator : Cell Phone

Administrator : Cell Phone

The South African Broadcasting CorporationZA
22 hours ago
Job description

Job title : Administrator : Cell Phone

Job Location : Gauteng,

Deadline : November 04, 2025

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Main purpose of position

  • To ensure the effective administration and customer service systems within the Mobile Communications, Postal and Courier Services office.

    • Duties and Responsibilities

  • Business Operational Efficiency
  • Processing and issuing of new applications for Data Cards, SIM Cards, Modems, Cellphones and Tablets; for qualifying SABC personnel.
  • Process postal and courier services.
  • Responsible with issuing of Data Cards to the user’s from MTN, Telkom, Cell C, Vodacom, and other ISPs.
  • Provide information telephonically as to how sponsored billing works and pool phones.
  • Forwarding the request to cancel sponsored / Split Billing of the users who are leaving the organization to the service providers.
  • Compile a month list of high users.
  • Process device applications manually and on SAP.
  • Requesting an itemised billing from the service providers for pool phones and Data Cards.
  • Process monthly payments for Vodacom and MTN; (and other ISPs).
  • Arrange the delivery of cellphones and Data Cards to SABC Provincial Offices  Process rentals of Data Cards and Cellphones.
  • Updating of the database.
  • Sort incoming mail and courier parcels.

    • Stakeholder Management

  • Communicate with internal and external clients and Stakeholders and maintain an effective, professional interface with all.
  • Deal with complaints or queries from clients, both internal and external.
  • Provide customer service to the users telephonically and walk ins.
  • Assist all SABC staff with queries; i.e. new line applications, billing queries, SIM swops, upgrades, cancellations of contracts, repairs of gadgets, roaming and courier services.
  • Build and maintain effective relationships with the users and the service providers.
  • Assist with audit queries relating the department.

    • Governance, Risk and Compliance

  • Adhere to SABC policies and procedures.
  • Comply with Standard Operating Procedures (SOP).
  • Adherence to Cellphone Office Regulations and procedures.

    • Inherent Requirements

  • Diploma or Certificate in Office Administration.
  • 1-2 years’ experience in administrative environment.

    • Knowledge and Skills

  • General knowledge of SABC rules and regulations.
  • Excellent Knowledge of the SAP System.
  • Good Computer Skills; (MS Package).
  • Excellent Oral and Communication skills.
  • Basic Customer Services skills.
  • Good Interpersonal skills.
  • Telephone etiquette.
  • Answering off in-bound and out-bound.
  • Compiling monthly reports and sending updates on the database for SAP.
  • Ability to promptly follow instructions.

    • CLOSING DATE : 4 NOVEMBER, 2025

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