Senior Manager : Transport Operations

Responsibilities

• Provide guidance to the business on the strategic direction of fleet, tyres, maintenance, and workshops.
• Implement continuous improvement in safety and leverage digitisation and technology to support group initiatives.
• Manage corporate governance compliance policies to mitigate risk liabilities.
• Analyse, interpret and produce detailed reports on trends, discrepancies and performance metrics.
• Develop initiatives to enhance customer service excellence.
• Develop and implement a medium‑term technical strategy for fleet depreciation, replacement and disposal, reducing the carbon footprint and total cost of ownership.
• Optimise group maintenance and workshops to stay competitive and aligned with global trends.
• Engage suppliers and original equipment manufacturers on technical matters, including performance, warranties and recalls.
• Manage supplier SLA and KPI performance targets, conduct monthly reviews and annual negotiations.
• Maintain supplier relationships and promote reciprocal opportunities.
• Attend the Group Technical Steering Committee, develop relevant KPIs and present actionable insights.
• Maintain accurate fleet, vehicle maintenance and tyre statistics, and analyse the data for decision‑making.
• Manage strategic fleet across the business, owning and updating the business fleet asset register.
• Evaluate performance and fuel consumption of new fleet on routes.
• Manage the internal warranty fund and the agents and subcontractor network.
• Assist business units in evaluating driver complaints, accident reporting and campaign results, determining ROI.
• Develop and maintain stakeholder relationships that contribute to a culture of customer service excellence.
• Monitor maintenance per vehicle and provide insight on fleet that are not economical to repair, shaping the replacement strategy.

Qualifications

EEO Statement DP World is committed to the principles of Equal Employment Opportunity (EEO).

We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.

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