Customer Service Specialist - NIGHT SHIFT - WORK FROM HOME

REMOTE – WORK FROM HOME!

Customer Service Specialist – Night Shift

Hours : Monday to Friday | 1 : 00 AM – 9 : 00 AM (SA Time)

Our client is a well-established, Australian-based international company offering outsourced staffing solutions. Since launching in 2008, they have grown to 200+ employees across Australia, the Philippines, and now South Africa - creating exciting opportunities for motivated individuals!

They pride themselves on a fun, flexible, and values-driven culture and are looking for self-starters who want to make a real impact. If you are positive, driven, and seeking a long-term career with a prestigious global employer, this may be your perfect fit.

Role Summary :

You will be supporting one of their key clients in delivering exceptional customer service via email, chat, and phone.

Key Responsibilities :

• Respond to customer inquiries professionally via email, chat, and calls
• Resolve escalated issues quickly and effectively
• Maintain accurate records and update CRM systems
• Provide feedback on customer pain points
• Collaborate with internal teams to improve service delivery
• Support customer retention by building strong relationships
• Stay current on product knowledge and company updates

Requirements :

Preferred Skills :

Please note : This description provides an overview of the role and may evolve as the role develops.