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Head Guide / Tour Manager

Head Guide / Tour Manager

Wild Dreams HospitalityJohannesburg, Gauteng, South Africa
5 days ago
Job description

Overview

A leader in small group adventure travel is searching for an exceptional and experienced professional to step into the role of HEAD GUIDE / TOUR MANAGER

This is a unique opportunity to lead a team of passionate guides and ensure every accommodated adventure delivers the high standard of excellence their intrepid travellers expect. If you possess a deep, intimate knowledge of the Southern African wilderness, proven leadership skills, and a dedication to delivering the safari experience of a lifetime, we invite you to apply.

Qualifications

Candidate requirements :

  • Solid experience with complex scheduling and resource allocation.
  • Experience in overland tour guiding
  • Demonstrated experience in logistics, operations, and administration.
  • Proven HR experience (travel / tourism / hospitality industry)
  • Being highly detail-oriented is ESSENTIAL
  • Strong communication and organisational skills are crucial
  • Ability to manage a diverse team
  • Able to work under a lot of pressure (Peak season can be very hectic)
  • Adaptable and able to think on your feet
  • Candidate must be able to pay exceptional attention to detail.
  • Proficiency in Microsoft Office Suite, particularly Excel, for detailed scheduling, reporting, cash balancing, and records management.

Main Responsibilities

  • Recruitment of guides
  • Managing their qualifications, licenses, etc
  • Training of current and new guides
  • Creating guide contracts for tours
  • Pre-tour briefing for each tour and assisting guides with changes, etc
  • Scheduling guides on tours for the year (English & German tours), and managing the vehicle schedule
  • Tour debriefing on return to discuss any issues / complaints
  • Analysing tour reports & client feedback forms & reporting to management
  • Guide support when on tour
  • Balancing of tour cash / cards & updating guides' salary books
  • Check that the guides have work permits in place for cross-country tours
  • Weekend departure briefings for clients (rotational basis)
  • Weekend telephonic assistance when needed on the HR emergency phone (transfers, guide queries, etc)
  • Update route descriptions / timing sheets, etc, when there are changes to tours

    • Live out and 100% office-based.

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