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We\'re on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below :
- To see what life at Capitec is all about and complete a short assessment, please click here!
- Once you have completed the above finalize your application by clicking apply below
Purpose Statement
To lead a team in Fraud Operations which investigates and acts on card fraud, digital fraud, application fraud and / or internal threats, engaging in and advising clients and internal stakeholders, investigating fraud related activities, mitigating losses and recovering funds, performing chargebacks and ensuring delivery within the expected SLA that is aligned with the objectives, plans, processes and standards of the Financial Crime Operations Department.
Experience
At least 2 - 4 years’ experience in a banking, retail, fraud, forensics, or client service environment.Plus at least 1-3 years’ experience in leading a team or proven leadership capability within a team in a fast moving environment of fraud detection technologies, tools, applications, and systems.Comprehensive understanding of the South African financial / banking environmentFamiliarity with relevant legislation pertaining to fraud and banking.Proficiency in investigation techniques and methodologiesUnderstanding of customer care and service protocolsFamiliarity of common fraud typologies and emerging trends in fraud and financial crimeFamiliarity with banking / retail / financial service provider policies, products, and proceduresService-oriented mindset.Qualifications (Minimum)
A relevant tertiary qualification in Accounting - Financial Accounting or Business AdministrationQualifications (Ideal or Preferred)
Bachelor\'s Degree in Accounting - Financial Accounting or Business AdministrationKnowledge
Regulatory requirements, compliance standards in a fraud environmentUnderstanding of fraud prevention, security and fraud risk managementBasic data analyticsPeople / team leadership and HR practices and principlesGeneral operations management practices and principles and stakeholder and client managementClient service principles and practicesLiaise with 3rd party providers and banking industry.Leadership and people development and coaching practices and principlesBasic processes of operationalising business plans and objectivesUnderstanding of conflict management / resolution principles and practices.Skills
Attention to DetailCommunications SkillsLeadership SkillsPlanning, organising and coordination skillsProblem solving skillsDecision making skillsInterpersonal & Relationship management SkillsAnalytical SkillsReporting SkillsComputer Literacy (MS Word, MS Excel, MS Outlook)Conditions of Employment
Clear criminal and credit recordCapitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.
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