Job title : Surveillance Monitorng Officer (Pretoria)
Job Location : Gauteng, Pretoria
Deadline : November 06, 2025
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Job Purpose
Responsible to monitor the gaming floor and operation to ensure gaming and procedural compliance and protection of Company assets, staff and guests, in accordance with company standards and gaming regulations.Key Performance Areas
Surveillance Monitoring
Monitor all Gaming procedures on the gaming floor against the relevant functions.Complete target reports / punter scans on all gaming areas as per unit specific scheduleConduct system checks, alarm conditions and interfacesRecord and report on faulty equipmentIssue and check playing cards, where required and other gaming related equipment as per SOPIdentifies, monitors and actions significant events actioned as per SOP : punter scanning, jackpot verification, table activity, etc.Monitors all non-gaming procedures against the relevant functionProactively monitor high risk areas and emergency response as per set out proceduresReviews all video footage and other documentation / reports relating to incidents, queries and variancesInvestigates all variances reported to the Surveillance DepartmentReporting & Administration
Reports or escalates findings of the review and investigationsRecord and retain evidence to be used for further processes according to standardsReporting all incidents and significant events to the relevant Stakeholders.Prioritizes reports according to the severity of the incident.Captures relevant data on the EOBCompiles comprehensive reports where requiredRequirements
Education
Grade 12 or equivalent national qualification in gaming operationsSkills and Knowledge
Problem SolvingCollecting Information (listening; asking questions)Analytical skillsHandling conflictCheckingAttention to detailFollowing InstructionsEmotional resilienceHonesty & IntegrityAbility to deal with highly confidential informationSecurity / Safety jobs