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Analyst, Process

Analyst, Process

Standard Bank GroupJohannesburg, Gauteng, South Africa
5 days ago
Job description

Overview

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

The Process Analyst is responsible for analyzing, mapping, and optimizing processes within Business Operations for a country or business line to improve efficiency, reduce costs, and enhance customer experience. The role involves collaborating with various stakeholders to identify gaps, recommend improvements, and ensure processes are aligned with operational excellence standards and regulatory requirements.

Qualifications

  • BCom
  • BSc
  • BEng

Experience Required

  • 3-4 years experience in process analysis, process improvement, or business analysis within a banking or financial services environment.
  • Experience in using process mapping and analysis tools (e.g., BPMN, Aris, Visio, Lean Six Sigma).
  • Experience in working with cross-functional teams and managing stakeholder relationships.
  • Knowledge of retail banking products, operations, and regulatory requirements in the financial sector.
  • 1-2 years knowledge of banking operations, regulatory requirements, and industry best practices in process management and optimization.
  • Intelligent Automation

    • Behavioural Competencies

  • Adopting Practical Approaches
  • Challenging Ideas
  • Checking Things
  • Documenting Facts
  • Examining Information
  • Generating Ideas
  • Interacting with People
  • Interpreting Data
  • Team Working

    • Technical Competencies

  • Automation Acumen
  • Client Relationship Management
  • Coaching and Mentoring Operational Practices
  • Collaboration
  • Continuous Improvement
  • Creative Problem Solving
  • Data Analytics & Visualization
  • Operations Risk Management
  • Process Management

    • Seniority level

  • Mid-Senior level

    • Employment type

  • Full-time

    • Job function

  • Management and Manufacturing

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    Analyst • Johannesburg, Gauteng, South Africa