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Property Sales & Operations Coordinator

Property Sales & Operations Coordinator

Remote ChoiceSouth Africa
1 day ago
Job description

Overview

About The Company Our client is a growing serviced accommodation and property management company, specialising in short-term rentals. Their focus is on delivering exceptional guest experiences and maximising property performance across major booking platforms.

About The Role We are seeking a motivated and organised Property Sales & Operations Coordinator to support day-to-day operations and help drive revenue growth. This role is ideal for someone with hospitality, property management, or customer service experience who is ready to take on more responsibility in a fast-paced environment.

Responsibilities

  • Operations Support : Assist with the daily operations of short-term rental properties across multiple booking platforms. Coordinate housekeeping, maintenance, and support teams to ensure smooth property turnover. Update and manage workflows, documentation, and property management systems. Ensure seamless guest check-in and check-out processes.
  • Sales & Revenue Support : Monitor occupancy, pricing, and booking trends, supporting the implementation of revenue management strategies. Identify upselling and cross-selling opportunities for additional services. Collaborate with the marketing team to improve property listing visibility and performance.
  • Guest Relations & Communication : Handle guest communications across email, booking platforms, and direct bookings. Provide timely responses to enquiries, resolve issues, and ensure high levels of guest satisfaction. Support relationship-building with guests to encourage repeat bookings.
  • Reporting & Analysis : Track key operational and sales metrics such as occupancy rates and guest feedback. Prepare simple reports to highlight trends, challenges, and opportunities.

Qualifications & Skills

  • Experience in hospitality, property management, customer service, or sales coordination.
  • Proficiency with digital tools (property management systems, booking platforms, or workflow tools).
  • Strong organisational skills with the ability to handle multiple tasks at once.
  • Excellent communication and interpersonal skills.
  • Guest-focused mindset with problem-solving ability.
  • Detail-oriented, self-motivated, and able to work collaboratively.

    • Seniorities & Employment

  • Seniority level : Mid-Senior level
  • Employment type : Full-time
  • Job function : Business Development
  • Industries : Hospitality

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