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Operations Manager

Operations Manager

Remote Legal StaffWorkFromHome, Gauteng, South Africa
16 days ago
Job description

Operations Manager

Remote Legal Staff

Operations Manager : Drive Client and Staff Success at a Fast-Growing Legal Staffing Company

About Us

We’re RemoteLegalStaff, a fast-scaling, founder-led company helping U.S. law firms grow through offshore legal talent. We move fast, operate lean, and are obsessed with delivering excellence to both our clients and our staff. Our team is global, our culture is high-trust and fast-paced, and our bar is high.

The Role

We’re hiring an Operations Manager to lead a small team of Client Success Managers (CSMs), who manage our law firm clients and their remote staff. Your mission is simple, but not easy : ensure every client and every staff member is successful.

You’ll oversee your CSMs, resolve client and staff escalations, and make sure issues are addressed decisively and fast. You won’t be managing the operations of the whole company, just your team, but you’ll be held to high standards of ownership, speed, and results.

This is not a soft coaching role. You need to be comfortable holding people accountable, making tough calls, and being direct even if it doesn’t win popularity points.

What You’ll Do

  • Manage 2 or more Client Success Managers (and eventually more)
  • Own the client experience and ensure client satisfaction, retention, and expansion
  • Jump into client or staff issues early, solve them quickly, and prevent repeat problems
  • Coach your CSMs to improve performance, judgment, and speed
  • Monitor team workload and results; track key KPIs and take action when targets aren’t met
  • Improve systems, processes, and communication to make the team faster and more effective
  • Collaborate with leadership on key initiatives and cross-functional improvements

You’ll Thrive Here If You…

  • Are obsessed with client and staff success
  • Move quickly, make decisions confidently, and fix things without drama
  • Have strong management instincts and aren’t afraid to be the "bad guy" when needed
  • Are direct, clear, and calm under pressure
  • Love tracking performance and driving results
  • Think like an operator and act like an owner
  • Can navigate tough conversations with professionalism and clarity

    • This Isn’t for You If…

  • You need to be liked more than you need to get results
  • You avoid confrontation or hesitate to make hard decisions
  • You need constant oversight or wait for permission
  • You struggle to prioritize or move fast under pressure You don’t take full ownership for your team’s outcomes
  • You find feedback hard to give or receive
  • You’d rather build systems than solve problems

    • Requirements

  • 3 or more years of experience in operations, client success, or team leadership
  • Proven ability to manage people, resolve issues, and hit performance goals
  • Experience in a fast-paced, remote, or service-based environment
  • Excellent communication and leadership skills
  • Strong judgment and business acumen

    • What We Offer

  • A leadership seat in a growing, mission-driven company
  • Full ownership of your team and outcomes
  • Remote work with a global team
  • Competitive compensation
  • Lots of PTO
  • Health and wellness stipend
  • Annual performance-based bonus opportunities
  • Ongoing training and development

    • How to Apply

    Start by filling out this short application :

    We hire for ownership, clarity, and urgency. Show us that from the start.

    Seniority level

  • Mid-Senior level

    • Employment type

  • Full-time

    • Job function

  • Management and Customer Service

    • Industries

  • Staffing and Recruiting

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    Manager • WorkFromHome, Gauteng, South Africa