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Client Success Manager - 0825 - Johannesburg, South Africa

Client Success Manager - 0825 - Johannesburg, South Africa

Bionic TalentWorkFromHome, Limpopo, South Africa
1 day ago
Job description

Overview

Our client is a digital marketing agency specializing in helping dental clinics grow through comprehensive digital solutions. They transform websites into lead-generating assets while building brand awareness through SEO, social media, and paid advertising campaigns.

About the role

We are hiring a Client Success Manager for our client to serve as the trusted partner to their clients, helping them understand, navigate, and succeed with their digital marketing strategies. You’ll be managing 25–30 client accounts, coordinating between the internal team and clients to ensure goals are met and relationships are nurtured. This requires high emotional intelligence, strong judgment, and the ability to communicate digital marketing concepts simply and clearly. The right candidate is confident and an active listener, capable of understanding both the emotional tone and technical needs of non-technical clients. Professional fluency in English is essential. Experience in digital marketing agencies is required.

What you’ll be doing

  • Manage and nurture 25–30 client accounts in the digital marketing industry
  • Translate technical digital marketing updates into clear, client-friendly communication
  • Act as the main point of contact for all client queries, status updates, and feedback
  • Ensure project deliverables are met on time by coordinating efficiently with the internal team
  • Prioritize requests based on impact and team capacity — avoiding overload on any one specialist
  • Proactively report progress, task completions, and updates without needing reminders
  • Oversee project timelines and deliverables using ClickUp, ensuring transparency and accountability across teams
  • Monitor project pipelines and keep tasks organized, updated, and moving efficiently through ClickUp
  • Track and analyze campaign performance data; provide clients with clear, insightful reports and recommendations based on analytics

Who are we looking for?

  • Minimum 3 years of experience as Client Success Manager or related field
  • Proficiency in organizational tools and CRMs like ClickUp, GoHighLevel, etc.
  • Solid understanding of digital marketing factors, mainly Web design, SEO, and Google Ads
  • Strong communication and interpersonal skills, with the ability to build rapport and trust with clients
  • Excellent organizational and time management abilities, with a keen attention to detail and strong project management skills
  • Strategic thinking and problem-solving skills, with the ability to identify and fix issues proactively
  • Experience working in digital marketing agencies is required
  • Fluent in English, oral and written

    • Position details

  • Position : Client Success Manager
  • Remote Status : Fully Remote
  • Preferred Location : Global
  • Working Hours : 9 am to 6 pm EST
  • Holidays : US Local Holidays
  • Salary : USD 1800 to USD 2500 per month
  • Internal Job ID : 0825

    • Seniority level

  • Mid-Senior level

    • Employment type

  • Full-time

    • Job function

  • Other

    • Industries

  • Human Resources Services

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    Manager Johannesburg • WorkFromHome, Limpopo, South Africa