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Manager –Guest Operations

Manager –Guest Operations

Red Sea GlobaluMlalazi Local Municipality, KwaZulu-Natal, South Africa
7 hours ago
Job description

Manager – Guest Operations role at Red Sea Global

Location : Red Sea Global, UMlalazi Local Municipality, KwaZulu‑Natal, South Africa

Red Sea Global is a leading coastal transportation services company and a subsidiary of the Red Sea Global Group. We specialize in providing innovative transportation solutions, from autonomous vehicles to sustainable mobility services, at our Red Sea destination.

Job Purpose

  • Oversee and execute all land guest services, ensuring safe, efficient, and high‑quality delivery in line with RSG standards.
  • Manage transportation services for the Mobility Division, focusing on guests and employees to maintain business continuity.
  • Act as the primary point of contact for all stakeholders, internally and externally, regarding mobility expectations.

Transport Operations Management

  • Oversee and supervise seamless execution of guest and senior management transfers.
  • Monitor real‑time transportation via Transport Management Systems and address issues promptly.
  • Maintain strong relationships with stakeholders and clients.
  • Coordinate with functional areas and departments for integrated multi‑modal transport services.
  • Make quick decisions on task reallocation due to unforeseen circumstances.
  • Act as primary contact for land mobility services during operational hours.
  • Dispatch vehicles to ensure timely and efficient operations.
  • Manage incidents and accidents, coordinating with stakeholders to resolve issues.
  • Resolve and escalation of CRM reports to track customer interactions and service quality.
  • Oversee post‑operation processes, performance tracking, and staff management.
  • Ensure strict adherence to KSA transportation laws and regulations.

    • Leadership & Team Management

  • Lead a team of coordinators, dispatchers, and chauffeurs, ensuring operational standards, safety protocols, and customer satisfaction.
  • Conduct team briefings, toolbox talks, and safety reviews.
  • Manage staff attendance and resolve operational setbacks caused by absences.
  • Handle overtime and staff scheduling for shift efficiency.

    • Performance Monitoring and Reporting

  • Track KPIs including on‑time performance, guest satisfaction, driver utilization, and driver behavior.
  • Generate detailed reports for upper management.

    • Stakeholder Engagement and Service Excellence

  • Engage in strategic planning to align transportation services with company guidelines.
  • Coordinate with B2B support teams to ensure seamless service delivery.

    • Qualifications

  • At least 5 years of industry experience and proven expertise in the transportation sector.

    • Skills

  • Leadership & Team Management.
  • Operational Planning & Coordination.
  • Excellent analytical, problem‑solving, and decision‑making abilities.
  • Fleet Management.
  • Safety & Compliance.
  • Proficiency with Microsoft Office (Word, Excel, Outlook).
  • Strong communication and interpersonal skills.

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    Manager • uMlalazi Local Municipality, KwaZulu-Natal, South Africa