OMF Data Capturer (3-month contract Durban Gardiner)Old Mutual • Durban, ZA
OMF Data Capturer (3-month contract Durban Gardiner)
Old Mutual • Durban, ZA
30+ days ago
Job descriptionThis role is responsible for providing customer service to customers in OM branches. The primary function is to assist customers in navigating the digital customer service platform and to assist customers to submit specified transactions via the digital platforms. Will assist with managing queues and reducing pressure on Branch staff. Will assist customers on digitally enabled device with their requested digitally enabled transaction : Providing reading information Self-service guidance Submission process through customer’s own or branch self-service device (where applicable Call centre details National Senior Certificate or Equivalent NQF 4 Customer Service : Strong interpersonal and customer-focused approach Communication : Excellent verbal skills Problem-Solving : Quick and effective issue resolution Situational Awareness : Observant and responsive to customer needs Technical Proficiency : Familiarity with digital processes Physical Stamina : Ability to stand and perform physical tasks Flexibility : Willingness to work varied shifts Multi-lingual : English and another language Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling Collaborates Communicates Effectively Demonstrates Self-Awareness Drives Results Ensures Accountability Manages Complexity Optimizes Work Processes Organizational Savvy Matriculation Certificate (Matric) 21 September 2025 Customer Service jobs
Job title : OMF Data Capturer (3-month contract Durban Gardiner)
Job Location : KwaZulu-Natal, Durban
Deadline : December 30, 2025
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Data Capturer • Durban, ZA
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