Team Lead : Customer Services A&G Australia (Night Shift)

Telesure Investment HoldingsJohannesburg, ZA

17 days ago

Job description

Job title : Team Lead : Customer Services A&G Australia (Night Shift)

Job Location : Gauteng, Johannesburg

Deadline : November 14, 2025

Quick Recommended Links

Jobs by Location
Job by industries

Job Purpose

To ensure individual contributors are performing against targets, while reviewing their performance and coaching them to do so to assist in achieving the required operational results.

Responsibilities

Operations Management

Supervise a team / teams within the Contact Centre to drive outcomes needed to be effective and efficient.

Organisational Capability Building

Use the organisation's formal development framework to identify the team's individual development needs. Plan and implement actions to build their capabilities. Provide training or coaching to others in own area of expertise to enable others to improve performance and fulfill personal potential.

Customer Relationship Management (CRM) Data

Enter customer information that has been gathered through research and / or through direct customer contact into the customer relationship management system, to ensure that the organization has quality data to enable effective customer retention and business development activities.

Ensure that direct reports maintain up-to-date customer relationship management data, identifying and resolving issues.

Leadership and Direction

Explain the local action plan to support team members in their understanding of what needs to be done and and how this relates to the broader business plan and the organisation's strategy, mission and vision; motivate people to achieve local business goals.

Performance Management

Respond to personal objectives and use performance management systems to improve personal performance. Monitor the performance of the team; take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal.

Customer Service

Act as first-line supervisor of a team providing operational support, and play a key role in helping to achieve targets in areas such as productivity or turnaround times.

Ensure effective customer relationships and maintain customer satisfaction at all times.

Customer Management

Help manage customer relationships by using relevant systems.

Insights and Reporting

Collect and interpret relevant data and transform the data collected into meaningful and easy to read reports.

Improvement / Innovation

Identify shortcomings in existing processes, systems and procedures, and use established change management programs to address them.

Operational Compliance

Identify, within the team, instances of non-compliance with the organisation's policies and procedures and / or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.

Correspondence

Respond to requests and escalated requests using telephonic conversation or emails (internal and external stakeholders).

Personal Capability Building

Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Education

Grade 12 / SAQA Accredited Equivalent (Essential)

Experience

3 or more years' experience in a customer service environment within the insurance industry (Essential); Experience in a call centre environment (Essential); Experience with Avaya related system (Advantageous). 1 or more years' experience of supervising and directing people and other resources to achieve specific end results within limited timeframes (Essential)

Customer Service jobs

Create a job alert for this search

Team Lead • Johannesburg, ZA

Related jobs

Promoted

Team Lead : Liabilities and Recoveries Australia Night shift

Telesure Investment HoldingsJohannesburg, ZA

Job title : Team Lead : Liabilities and Recoveries Australia Night shift.Job Location : Gauteng, Johannesburg.To lead, coach and mentor a team of dedicated and task focused recovery specialists to e...Show moreLast updated: 8 days ago

Promoted

Team Lead : Retentions

Telesure Investment HoldingsJohannesburg, ZA

Job title : Team Lead : Retentions.Job Location : Gauteng, Johannesburg.Connect with the customer and consultant, conduct needs analysis and propose solutions and benefits to the customer and consul...Show moreLast updated: 17 days ago

Promoted

Product Risk Team Lead

Network RecruitmentJohannesburg, South Africa

In this Product Risk Team Lead role, youll head up a talented team of analysts, oversee daily P&L and position reporting, and drive enhancements across risk and reporting frameworks for global ...Show moreLast updated: 22 days ago

Promoted

Team Leader

Phakisa HoldingsCenturion, South Africa

Phakisa Holdings is currently seeking a Team Leader in the Centurion area.Show moreLast updated: 30+ days ago

Promoted

Product Team Lead

Network RecruitmentJohannesburg, South Africa

My client is currently seeking a.This is a rare opportunity to lead a growing team, contribute to global reporting standards, and collaborate with international stakeholders across trading, risk, a...Show moreLast updated: 30+ days ago

Promoted

Call Center Customer Service

Arch Staffing SASandton, South Africa

Our company is looking for a dedicated and enthusiastic Call Center Operator to join our customer service team.If you like to communicate with people, provide support, and offer quick solutions, th...Show moreLast updated: 30+ days ago

Promoted

Business Development Manager (HealthcareDevelopment)

Boardroom AppointmentsKempton Park, South Africa

Head of Healthcare Development.Business Development Identify and target new business opportunities within the Healthcare sector. Responsible for achieving sales target through lead generation, prosp...Show moreLast updated: 30+ days ago

Promoted

Commercial Team Leader (Express)

Tiger RecruitmentJohannesburg, South Africa

My well-established Express client is seeking a strong Sales Team Leader to join their team.Show moreLast updated: 28 days ago

Promoted

Team Lead : Claims Australia

Telesure Investment HoldingsJohannesburg, ZA

Job title : Team Lead : Claims Australia.Job Location : Gauteng, Johannesburg.To lead a team of dedicated, specialist Claims staff in order to obtain the lowest possible claims cost while delivering...Show moreLast updated: 8 days ago

Promoted

Lead Solution Architect (Team Lead)

A 1L Realization (Pty) LtdMidrand, South Africa

Qualifications & Experience.Bachelors degree in Computer Science, Engineering, or Information Systems (Masters preferred). Demonstrable experience in EA-aligned design, architecture governance, ...Show moreLast updated: 9 days ago

Promoted

Utilities Team Leader - Centurion

Focus Kamoso (Pty) LtdCenturion, South Africa

The Utilities Team Leader will be responsible to assist with council billing, reporting, and risk management.Utilities include but are not limited to Water, Electricity, Sewer, Effluent, refuse.Alt...Show moreLast updated: 25 days ago

Promoted

Non-Life Pricing and Structuring Lead

The Recruitment Councilsandton, Gauteng, South Africa

Are you a highly skilled and strategic actuary with a passion for innovation in the non-life insurance space? A leading player in the insurance industry is seeking a Non-Life Pricing and Structurin...Show moreLast updated: 30+ days ago

Promoted

NCC Team Leader

G4SCenturion, ZA

Job Location : Gauteng, Centurion.G4S Secure Solutions (SA), a leading provider of integrated security management solutions, has a vacancy for an NCC Team Leader based at our Head Office in Centuri...Show moreLast updated: 17 days ago

Promoted

Term Warranty Sales Team Leader

Level-UpSandton, South Africa

The purpose of the Sales Team Leader is to manage and oversee the Sales Team, which is responsible for generating sales opportunities while maintaining professionalism, responsiveness, and courteou...Show moreLast updated: 30+ days ago

Promoted

Talent Pool : Team Leader

WasteplanJohannesburg, South Africa

To support the Contract Manager in the efficient management of the site allocated to them, by assisting with administrational, supervision as well as logistical needs. Assistant with the operational...Show moreLast updated: 18 days ago

Promoted

SysOp Team Leader

Pronel PersonnelJohannesburg, South Africa

Our client is looking for an individual to take responsibility for the designing, building, and operating a state-of-the-art Remote Monitoring and Management (RMM) system that underpins the compani...Show moreLast updated: 23 days ago

Promoted

Support Centre Team Leader

AllSpes (Pty) LtdCenturion, South Africa

The Support Centre Team Leader will be responsible for providing quality and efficient customer service to customers through the daily management of a team of Support Centre Agents (coaching, couns...Show moreLast updated: 21 days ago

Promoted

Business Development Manager (Healthcare Development)

Boardroom AppointmentsKempton Park, South Africa