Receptionist

Duties :

Ensure satisfaction and comfort of each guest.

Greet all guests and assist them with check-in and check-out.

Process accurate payment for guest accounts

Maintain a positive attitude and friendly demeanour.

Respond to all guest questions and requests.

Answer and forward phone calls.

Manage guest bookings and reservations for accommodation, dining and spa.

Run daily night audit and complete daily, weekly and monthly financial reporting.

Keep a tidy and orderly workspace.

Assist with administrative and clerical tasks as needed. Including ordering, receiving

stocktake etc.

Other duties as assigned.

Requirements : Grade 12

Matric certificate and preferably hotel school qualification

At least 2 + years experience working in a 4- or 5

• hotel in a receptionist or guest services role

Knowledge and experience of Opera essential (preferably Opera Cloud), Micros, Microsoft

Office products

Numeracy and administrative skills

Solid written and verbal communication skills

Fluency in English. Other languages will be beneficial.

Ability to maintain a positive, friendly attitude even under high pressure

Excellent organisational and multitasking skills

Professional attitude and appearance.