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Client Service Manager
Pro PersonnelRustenburg, South Africa4 days ago
Job descriptionProcess bank payments and monthly bank statements. Forward invoices and handle any related inquiries. Manage monthly financial transactions and ensure timely processing. Handle financial claims and ensure compliance with company policies. Ensure monthly compliance with company regulations. Manage audits and ensure all requirements are met. Handle compliance-related tasks and ensure adherence to regulations. Provide general client service, including handling inquiries, processing transactions, and ensuring client satisfaction. Handle client services as per company processes in a timely manner Maintain accurate and up-to-date client records and documentation. Attend training sessions as required to stay updated on industry practices and regulations. Handle inbound and outbound telephone communications professionally. Prepare reports and documentation for internal and external audits. Adhere to all company processes and policies to ensure smooth operations. Strong organizational and multitasking skills. Excellent communication and interpersonal skills. Proficiency in office management software. Ability to handle financial transactions and compliance. Experience in client service and administrative tasks.
Key Responsibilities :
Communication :
- Answer and manage telephone calls professionally and efficiently.
- Notify relevant personnel of important updates via email.
Office Administration :
Perform routine administrative tasks such as managing office supplies, handling petty cash, and ensuring the office is well-maintained.
Financial Management :
Compliance and Audits :
Client Service :
Additional Responsibilities :
Skills and Qualifications :
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Client Service Manager • Rustenburg, South Africa