Trails Guide / FOH Couple

Full Trails Guide : Duties :

Partner with your Tracker and the Lodge Management team to ensure our guests have a world-class safari experience

Take your guests on game drives and bush walks

Along with the team, host meals with our guests

From time to time, you may be required to assist with maintenance around the lodge

Requirements :

A minimum of 3-5 years experience as a Field Guide within a high-end, luxury safari lodge

DEAT

FGASA Level 2 Full Trails

First Aid

Advanced Rifle Handling

Valid PDP License

Clear Criminal Record

SAPS competency

All legal requirements

Guest-centric

Solutions orientated

Ability to work independently and as part of a team

Ability to build rapport with your Tracker and the Guiding team

Position Details

FOH : Duties :

Guest Check Ins and Check Outs

Guest Orientation

Room Checks

Assisting in the Curio shop

Hosting

Performing reception and administrative duties

Daily and month end finance related duties

Assisting with deliveries, invoicing and stocktaking

Ad hoc duties as required

Providing timeous support and communicating with other departments

Upholding the brand and overall operational standards

Requirements :

Minimum 3 5 years experience in a Front of House position

Must have experience working in a high-end luxury safari environment

Proven track record of delivering services to high-end hospitality guests

Relevant hospitality related qualification

Position Details

Excellent communication

Strong problem-solving skills

Time management

Guest-centric

Decisive

Meticulous

Leadership

Team player

Technical Skills

Excellent command of the English language

Computer literate

Basic accounting and / or bookkeeping skills

Finance systems experience

Reservation systems experience (eRes is preferable)

Package on offer : Salary Neg (DOE)

7,5% contribution to provident fund + 50% contribution to medical aid

Uniform

Meals on duty

Accommodation

Work cycle : 6 weeks on : 2 weeks off