Sage X3 Support Consultant

Join to apply for the Sage X3 Support Consultant role at Mysoft

Here at Mysoft, we’re on a mission to enable our customers to unlock their business potential via Sage X3, Sage Intacct, as well as our own complimentary propriety X3CloudDocs solution. We are the longest standing Sage X3 partner in the UK with over 450 years of combined expertise in the sale, implementation, development and support of Sage X3. Helping our customers grow and evolve their business, arming them with the tools and skills to perform at their best, is at the heart of what we do!

Are you passionate about delivering exceptional customer support and solving complex software issues? Do you thrive in a collaborative environment, building strong relationships with customers and colleagues alike? If so, we’d love to hear from you!

At Mysoft, we’re looking for a dedicated Sage X3 Support Consultant to join our team, depending on your level of experience. You’ll play a key role in supporting our customers by resolving issues with Sage X3 ERP, Sage Intacct, and Mysoft’s proprietary X3CloudDocs solution and plugins. This is an exciting opportunity to work with cutting‑edge software while growing your skills in a supportive, hybrid working environment.

What you’ll be doing

• Accurately assess customer issues and business impact, assigning appropriate priority levels.
• Demonstrate strong call management skills, handling quick wins, urgent issues, and ongoing reprioritisation.
• Record details, accurate information, and track all support calls from initiation to resolution.
• Own each case fully, coordinating with colleagues, third parties, and customers to ensure timely outcomes.
• Provide clear documentation of issues and their resolutions to support future problem‑solving efforts.
• Identify and address recurring issues, collaborating with the team to implement lasting solutions.
• Exercise commercial awareness, recognising and progressing opportunities with professionalism.
• Deliver exceptional customer service, fostering loyalty, advocacy, and business growth.

What we're looking for

Working for Mysoft

At Mysoft, you’ll have the opportunity to work hands‑on with cutting‑edge technology and innovative products that make a real impact. We offer a competitive salary and benefits package, based on your experience, plus the flexibility to work in a fully remote setup. Your wellbeing matters to us, and we’re committed to supporting your personal and professional growth every step of the way.

Applicants must possess the required work permit, visa or immigration document to work in South Africa on an unrestricted basis and be able to travel to the UK for induction training, and attend periodic business visits to the UK.

How to apply

Sound like the job for you? Then send us your up‑to‑date CV, with a short note telling us why you’re interested!

If you have not received a response within two weeks of your application, please assume that on this occasion your application has been unsuccessful.

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